Location: EMEA, field

Purpose

https://www.cribmaster.com/

Responsible for the installation of CribMaster hardware and software solutions at customer sites, to effectively deliver inventory management solutions. The work will include new equipment installations as well as upgrades, repairs or maintenance to existing systems, in addition to being able to carry out basic / introductory training sessions. Represent CribMaster during on-site implementations, working effectively as part of a wider technical team.

This position will require significant travel mainly across Europe/EMEA & UK, with the majority of time being field based - mostly to factories in the automotive, aerospace and industrial sectors.

The ideal candidate is a strong technical generalist with knowledge of IT hardware, software, data, networking, and as a bonus be already familiar and comfortable with Inventory Management Solutions, including RFID technology; with a healthy curiosity about how things work.

The Job (responsibilities):

• Works closely with project coordination to ensure all software and hardware to be used for customer site installation, including, but not limited to, ensuring all machine configurations are correct and data is imported and cleaned

• Acts as the customer’s technical advocate and makes recommendations that facilitate efficient and productive implementations

• Understands various deployment options of CribMaster products and ensures these are utilized to meet customer needs

• Follows detailed installation processes and procedures

• Prepares and provides basic product training to meet customer needs, whilst working closely with the Training & Support Specialist

• Develops custom documentation to match customer processes

• Develops solutions and educates customers in various stages of product implementation

• Assists with preparing formal project plans for customers

• Supports the sales team with all opportunities including pre-sale customer site surveys

• Completes RFID / Non-RFID implementations, training, and post implementation support.

The Person (requirements):

• Technical installation support experience; field service, field engineering

• Strong technical generalist with knowledge of IT hardware, software, data, networking

• Mechanical aptitude and ability to use standard hand tools to repair/replace mechanical and electronic components. Basic knowledge of electricity and radio.

• Advantage: familiar with Inventory Management Solutions, including RFID technology (CribMaster knowledge is a major advantage)

• Strong knowledge of Windows, networking basics; with experience installing, configuring, troubleshooting software

• Fundamental understanding of databases, particularly SQL definitions

• Solid Microsoft Excel

• Knowledge of IOT technologies is a plus

• Proficient in English, other languages a plus point (French, Italian, Spanish), with strong communication skills (formal, informal, and technical)

• Ability to self-learn

• Well organized, pro-active, efficient

• Good interpersonal skills, team player

• Ability to work safely in potentially dangerous environments that include welding, milling, stamping, heavy machinery, high-temperatures, platforms, ladders, enclosed spaces, and chemicals.

• Ability to travel in Europe/EMEA region

We offer:

• Ambitious and motivating challenges

• Regular working hours (Monday to Friday)

• Company Car

• Competitive benefits package

• Add value to the business

• Work with a diverse team with varying backgrounds

#LI-Remote

We Don’t Just Build The World, We Build Innovative Technology Too.

Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 58,000 professionals in 60 countries across the globe. Here, you’ll get the unique chance to impact some of the world’s most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black + Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights.

Who We Are

We’re the World’s largest tool company. We’re industry visionaries. We’re solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art “smart factory” products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843, but that hasn't stopped us from evolving into a vibrant, diverse, global growth company.

Global Benefits & Perks

You’ll be rewarded with a competitive salary plus receive entitlements and benefits unique to your country of hire.

What You’ll Also Get

Career Opportunity: Career paths aren’t linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths.

Learning & Development:

Our lifelong learning philosophy means you’ll have access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).

Diverse & Inclusive Culture:

We pride ourselves on being an awesome place to work. We respect and embrace differences because that’s how the best work gets done. You’ll find we like to have fun here, too.

Purpose-Driven Company:

You’ll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices.

For the builders and protectors, for the makers and explorers, for those shaping and reshaping our world through hard work and inspiration, Stanley Black & Decker provides the tools and innovative solutions you can trust to get the job done—and we have since 1843.

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