JOB REQUIREMENTS: The Department of Revenue (DOR) is seeking dedicated professionals for multiple Revenue Agent positions. **To see the complete job posting and apply for this job, go to https://wisc.jobs/Pages/Welcome.aspx and search for the job posting named \"Revenue Agent - Continuous Recruitment\".** Discover what makes DOR such a great place to work. Join a team that promotes strong collaboration and provides opportunities for growth and professional challenge. Enjoy a robust training culture with dedicated training time for professional development and career advancement. Receive automatic pay progressions as you learn and grow in your position. Work independently with opportunities for team projects. You do not have to have previous knowledge or experience with taxes, we will train you! NOTE: Up to 60% telecommuting may be available on a graduated basis based on performance and business needs SEE the complete job posting and apply at wisc.jobs/Pages/Agency/DOR.aspx?unit=56600. -Position Summary- Revenue Agent positions work in a variety of different work areas including processing tax documents, providing answers to customer questions related to tax forms and tax law, making adjustments or preparing assessments and refunds, and collecting overdue taxes and other debts. These roles provide quality customer assistance and acquire additional information to help customers with tax questions. Positions require a high degree of independence, initiative, technical knowledge and ability to communicate across the organization. Job training will be provided for specific computer programs and functions required by each work area. However, experience regularly using a computer and Microsoft office products to complete tasks will be necessary for success in the position. Some work areas may not have positions available throughout the entirety of this recruitment. Collections (All locations listed): Responsible for collecting overdue taxes and other government debts by responding to customers and promoting tax compliance, negotiating payment arrangements, initiating wage garnishments, bank levies, and other involuntary collection actions. Agents will use problem solving skills to identify collection sources and move accounts to resolution. This work is performed in a fast-paced environment with a variety of complex duties such as account review, account management, and independent decision making. Work is done from the office in an unscripted call center environment. DOR will conduct a background check, fingerprint check and tax compliance check on all finalists. Interview results may be reused in accordance with the State of WI interview reuse policy. Applicants must be eligible to work in the United States. DOR does not sponsor work or student visas, either at time of hire or at any later time. DOR participates in E-Verify and will provide the federal government with Form I-9 information for all new employees to confirm authorization to work in the U.S. ***** OTHER EXPERIENCE AND QUALIFICATIONS: Qualified candidates will have experience with all of the following: Experience providing customer service by phone, in writing and/or in person Experience reviewing documents for completeness and/or to take action on information submitted Well-qualified candidates will also have: Experience working with tax laws (e.g., income, sales, withholding, excise) Call center experience Experience explaining laws, regulations and/or statutes Experience identifying or seizing assets and/or determining ability to pay Experience testing system or software changes ***** APPLICATION INSTRUCTIONS: Apply Online: wisc.jobs/Pages/Agency/DOR.aspx?unit=56600 Other: Visit wisc.jobs/Pages/Welcome.aspx to view each job opening and apply for each State of Wisconsin job. The link wisc.jobs/Pages/Agency/DOR.aspx?unit=56600 will take you to only the Wisconsin Department of Revenue job openings. f you are a current State of Wisconsin employee, log on to your existing Employee Self Service (ESS) portal to view and apply for State of Wisconsin jobs.