Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.

A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.

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Top 100 Most Loved Workplace®

Forbes Best-in-State Employer

Travel Claims Handler

Role: Travel Claims Handler

Hybrid model - Tuesday & Thursday onsite,

Reporting: Technical Claims Ops Manager Travel -A&H

Key Roles

The role of a Claims Handler is to provide a quality service to the customers of a leading Insurer, which meets or exceeds the Insurer’s expectations and generates the revenue to meet the demands of both Sedgwick’s and the Insurer’s businesses. The Claims Handler will be expected to deliver and perform day-to-day tasks pertinent to the team’s activity with a major focus on Quality, Accuracy, S.L. A’s, Procedures and Process-improvement. The team member will also be expected to provide effective cover and assistance to the Technical Claims Ops Manager/Head of Travel

Key responsibilities (including but not limited to)

Handler takes full ownership of claim Process for our Clients – FNOL to Claim Payment –

Handling of Technical Cases and Specific Client Claims.

Travel – A&H Team also have different lines of business which we handle for our Clients.

Meet /Exceed Target Monthly together with Pro active Management of WIP

Provide effective and accurate advice to claimants based on a strong working knowledge of policy terms and conditions.

Review allocated cases and achieve settlement, within designated personal authority level, in line with established standards, procedures and guidance provided.

Manage customer interactions in an efficient, courteous, and timely manner to deliver high standards of customer satisfaction.

Monitoring of WIP /Completions together with overall work volumes ensure Target if achieved.

Interact with customers directly and liaise with Insurer representatives to ensure the highest level of service and continuous operational efficiency.

Provide assistance where required in the training of new Team Members

Successfully contribute to the development and delivery of the Team’s Goals, Objectives and Results

Qualifications/Skills

APA

Claims Experience

Excellent customer service experience and skills

Great stakeholder management abilities

High level of proficiency in Word, Excel, and PowerPoint

High level interpersonal and communication (verbal/written) skills

Effective time management

Strong organizational and accuracy skills with attention to detail

Results/Target /Revenue driven

Colleague Benefit

Education Contribution

Career development and progression

Health Insurance Scheme

Tax Saver Travel Scheme

Sedgwick's Sports & Social Club

Discounted Personal Training group circuit classes

Discount Benefits

Employee Assistance Programme

LI-hybrid

Sedgwick is an Equal Opportunity Employer.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.

Taking care of people is at the heart of everything we do. Caring counts

Sedgwick is a leading global provider of technology-enabled risk, benefits and integrated business solutions. Every day, in every time zone, the most well-known and respected organizations place their trust in us to help their employees regain health and productivity, guide their consumers through the claims process, protect their brand and minimize business interruptions. Our more than 30,000 colleagues across 80 countries embrace our shared purpose and values as they demonstrate what it means to work for an organization committed to doing the right thing – one where caring counts. Watch this video to learn more about us. (https://www.youtube.com/watch?v=ywxedjBGSfA)