A frontline employee providing consistently exceptional service for our members. Responsible for assisting members with their financial needs; including routine banking transactions and generating referrals for additional services through the use of defined relationship sales behaviors

Serves as an ambassador of the Horizon Federal Credit Union (Horizon) brand. Continuously demonstrates the Credit Union's mission, vision, and core values in all interactions with current and prospective members, colleagues, vendors, and members of the community.

Performs routine banking transactions such as deposits, withdrawals, check cashing, check verification, coin and currency counting, loan payments, etc. from all delivery channels in compliance with Horizon's policies and procedures.

Maintains an up-to-date and comprehensive knowledge of all Horizon products and services. Explain, promote, and refer relevant products to meet the financial needs of each member.

Maintains a comprehensive knowledge of all related policies, procedures, rules, and regulations applicable for the MSR position, and keeps abreast of any changes.

Communicates in person, over the phone, and through email in a clear, diplomatic, and professional manner.

Balances and performs end of day closing activities in accordance to Horizon policies and procedures.