JOB REQUIREMENTS: Job Summary This position is a customer facing position responsible for processing and analyzing the full accounts receivables cycle. This includes receiving customer orders, invoice creation, and applying customer payments. The position also supports the rest of the office staff in answering phones and greeting customers. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Receive customer orders via phone, email, and in-person interactions. Effectively and efficiently communicate with operations on customer orders including due dates, outstanding orders, shipped orders, changes to orders, customer complaints, etc. Create customer invoices and apply payments upon receipt. Manage the deposit of customer funds and reconcile daily receipts vs deposits. Set up customers and maintain integrity of customer files in the accounting system in accordance with established procedures and compliance guidelines. Manage customer relationships. Respond to inquiries from customers; research and resolve questions and discrepancies. Update Customer Recipes as necessary. Prepare, analyze and present performance metrics for the department and other analytical reports. Actively participate in process improvement projects and documentation of new processes. Assist with month end financial close process including creation of monthly statements. Cross train with other office staff to assist during employee absences. Other miscellaneous projects as assigned. SUPERVISORY RESPONSIBILITIES This position has no supervisory responsibilities. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, and operate as a team contributor within a dynamic and high-performance environment. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ***** OTHER EXPERIENCE AND QUALIFICATIONS: ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Receive customer orders via phone, email, and in-person interactions. Effectively and efficiently communicate with operations on customer orders including due dates, outstanding orders, shipped orders, changes to orders, customer complaints, etc. Create customer invoices and apply payments upon receipt. Manage the deposit of customer funds and reconcile daily receipts vs deposits. Set up customers and maintain integrity of customer files in the accounting system in accordance with established procedures and compliance guidelines. Manage customer relationships. Respond to inquiries from customers; research and resolve questions and discrepancies. Update Customer Recipes as necessary. Prepare, analyze and present performance metrics for the department and other analytical reports. Actively participate in process improvement projects and documentation of new processes. Assist with month end financial close process including creation of monthly statements. Cross train with other office staff to assist during employee absences. Other miscellaneous projects as assigned. SUPERVISORY RESPONSIBILITIES This position has no supervisory responsibilities. ***** APPLICATION INSTRUCTIONS: E-Mail a Rsum: erubio@nutritionservice.com