Human Services Quality and Review Specialist (with Special Skills Classes)

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Human Services Quality and Review Specialist (with Special Skills Classes)

Salary

$62,305.92 - $75,752.64 Annually

Location

Sacramento, CA

Job Type

Permanent Full-Time

Job Number

29106-B

Department

Human Assistance

Opening Date

04/17/2024

Closing Date

5/15/2024 5:00 PM Pacific

• Description

• Benefits

• Questions

The Position

Come join one of Forbes Magazine's Best Employers! (https://www.forbes.com/lists/best-employers-by-state/?sh=622439a31983)

This is a limited continuous filing exam. Next filing cut-offs are at 5:00 pm on:

5/1/2024, 5/15/2024 (Final)

Under general supervision, the Human Services Quality and Review Specialist performs the more difficult and complex functions involved in providing administrative and technical support for designated public assistance benefit program operations; communicates policies and procedures to staff.

Examples of Knowledge and Abilities

Knowledge of

• Applicable laws, rules, and regulations governing public assistance benefit programs

• Sources of information necessary to establish eligibility for multiple public assistance benefit programs

• Community resources providing social, health, nutrition, housing, employment, training, child care, transportation, and other necessary customer services

• General goals and purposes of public social services programs

• In-depth interactive interviewing and information gathering techniques

• Record management, work-load management, quality control, and program review practices

• Office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, databases, and other specialized applications related to area of assignment

• Record keeping and case management principles and practices

• Techniques for working with a variety of individuals from various socio-economic, ethnic and cultural backgrounds

• English usage, spelling, grammar, and punctuation

Ability to

• Conduct interactive interviews

• Read, apply, and explain federal, state, and local laws, codes, regulations, procedures and policies governing multiple public assistance benefit programs

• Analyze and interpret written, numerical, and verbal data from a variety of sources

• Draw logical conclusions and make appropriate recommendations, independent judgments, and decisions

• Communicate clearly and concisely, verbally and in writing

• Organize and prioritize work assignments

• Conduct case reviews and evaluations; maintain accurate and systematic records

• Prepare statistical and narrative reports

• Develop and maintain cooperative, effective working relationships with customers, co-workers, other agencies, and the general public

• Work effectively with people from a variety of socio-economic, ethnic, and cultural backgrounds

• Apply customer service skills, including the identification of customer needs and follow up to ensure customer commitments have been met

Employment Qualifications

Minimum Qualifications

Two years of full-time, paid experience within the last five (5) calendar years determining initial and continuing eligibility for one or more categories of public assistance in a California County Welfare Department.

AND

Successful completion of 24 semester or 36 quarter units in Social Work, Sociology, Psychology, Counseling, or other field closely related to the intent of the class.

Note: Related fields above may include Behavioral Science, Child Development, Community Health Education, Cultural Anthropology, Ethnic Studies, Family Studies, Gerontology, Human Development, Mental Health, and Public Health.

Note: Additional full-time, paid experience as described above may substitute for the educational requirement on a year for year basis (1 month of experience is equal to 2.5 semester (3.75 quarter) units).

Note: If the word “experience” is referenced in the minimum qualifications, it means full-time paid experience unless the minimum qualification states that volunteer experience is acceptable. Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements.

Note: If the minimum qualifications include an educational or certificate/license requirement, applicants must submit proof of requirements with the application. Failure to submit proof of requirements may result in disqualification from the examination. Unofficial transcripts are acceptable. For guidelines on submitting acceptable proof of educational requirements, please click here (http://www.personnel.saccounty.net/Documents/EducationalDocumentsGuidelines.pdf) or speak to someone in our office before the cut-off date listed in this notice.

General Qualifications

Criminal History and Background Checks: The County may access criminal history information on candidates who have accepted a conditional offer of appointment for this class consistent with the provisions of Board of Supervisors Resolution No. 82-602, Personnel Policies and Procedures, and applicable federal and state laws. The County shall not consider for employment any candidate who has been convicted of a felony or misdemeanor that relates to or impacts the candidate's ability to perform the job duties of this class unless it is determined that mitigating circumstances exist. For purposes of accessing criminal history information, the candidate will be fingerprinted. A subsequent arrest notification may be obtained.

The County may also conduct a background check on the candidate prior to appointment to a position within this class. The background check may include personal and professional reference checks, credit history checks where authorized by Labor Code section 1024.5, Social Security Number verification, professional license/registration verification, military service information and driving history. Information obtained in the course of this background check will be considered by the appointing authority in the selection process. In obtaining such information, the County will comply with applicable consent and disclosure practices in the Fair Credit Reporting Act and the California Investigative Consumer Reporting Agencies Act.

License Requirement: A valid California Driver License, Class C or higher, may be required at the time of appointment. Failure to obtain or maintain the appropriate California Driver License may constitute cause for personnel action in accordance with Civil Service Rules or applicable bargaining agreement. Individuals who do not meet this requirement due to disability will be reviewed on a case-by-case basis.

Sacramento County

Child and Elder Abuse Reporting: Persons selected for employment must, as a condition of employment, sign a statement agreeing to comply with Section 11166 of the California Penal Code and Section 15630 of the Welfare and Institutions Code relating to child and elder abuse reporting.

Working Conditions:Some positions in this class may require the incumbent to:

• Be exposed to and/or interact with hostile, emotionally disturbed, or mentally ill persons and/or confrontational interpersonal situations.

• Work in dangerous, high crime areas of the community.

• Work during non-routine hours, standby and/or callback.

• Work in and around substandard living areas with exposure to common communicable diseases or conditions.

• Work outside in all types of climatic conditions including inclement, very hot and/or cold weather.

Special Skills Language Requirement: Special skills classes require sufficient knowledge to speak, read and write fluently a language other than standard English; and/or knowledge of a multi-cultural group encompassing but not limited to: family member roles and living environments; the various characteristics or problems unique to the group in employment, education, health, economics and social customs; and current social movements involving the group. Incumbents use the specific language and multi-cultural knowledge in the performance of typical duties, incorporating this knowledge to appropriately serve customers and families in a manner that is culturally competent and affirming. In addition, incumbents translate and interpret using standard English and a language other than standard English, and act as a consultant to others regarding the specific multi-cultural group.

Human Services Quality and Review Specialist - African American Culture

Human Services Quality and Review Specialist - Arabic Language and Middle Eastern Culture

Human Services Quality and Review Specialist - Armenian Language and Culture

Human Services Quality and Review Specialist - Cambodian Language and Culture

Human Services Quality and Review Specialist - Chinese Language and Culture

Human Services Quality and Review Specialist - Farsi Language and Persian Culture

Human Services Quality and Review Specialist - Hmong Language and Culture

Human Services Quality and Review Specialist - Japanese Language and Culture

Human Services Quality and Review Specialist - Korean Language and Culture

Human Services Quality and Review Specialist - Lao Language and Culture

Human Services Quality and Review Specialist - Mien Language and Culture

Human Services Quality and Review Specialist - Native American Culture

Human Services Quality and Review Specialist - Punjabi Language and East Indian Culture

Human Services Quality and Review Specialist - Russian Language and Culture

Human Services Quality and Review Specialist - Spanish Language and Latin Culture

Human Services Quality and Review Specialist - Tagalog Language and Filipino Culture

Human Services Quality and Review Specialist - Ukrainian Language and Culture

Human Services Quality and Review Specialist - Vietnamese Language and Culture

Probationary Period

The probationary period for this classification is six (6) months.

Application and Testing Information

APPLICATION

Qualified applicants are encouraged to apply immediately. All applicants must complete and submit an online County of Sacramento employment application by 5:00 PM on the posted cut-off date. Click here (http://agency.governmentjobs.com/sacramento) to apply.

County of Sacramento

Department of Personnel Services

Employment Services Division

700 H Street, Room 4667

Sacramento, CA 95814

Phone (916) 874-5593; 7-1-1 California Relay Service

Email EmployOffice@Saccounty.net

Inter-Office Mail Code: 09-4667

www.SacCountyJobs.net

• Employment applications and all documentation requested in this announcement must be submitted by 5:00 p.m. on the cut-off date.

• Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date.

• Your application should highlight all relevant education, training, and experience, and clearly indicate how you meet the minimum qualifications for the position as of the cut-off date.

• Application information must be current, concise and related to the requirements in this job announcement. You may only apply for this recruitment once. Duplicate and incomplete applications will be disqualified.

• A resume may be included with your application, however it will not substitute for the information requested on the application.

  SUPPLEMENTAL QUESTIONNAIRE

  Applicants are required to provide a full and complete response to each supplemental question. The Supplemental Questionnaire is located in the tab marked "Supplemental Questions". Please be descriptive in your response.

  Note: Responses of "See Resume" or "See Application", or copy and paste of work experience are not qualifying responses and will not be considered.

• Supplemental Questionnaires must be submitted by 5:00 p.m. on the cut-off date. Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date.

• The supplemental questions are designed to elicit specific information regarding a candidate's experience, education, and training. Responses should be consistent with the information on your application and are subject to verification.

• Please provide place of employment, pertinent dates, and concise, descriptive and detailed information for each question.

• If a job included responsibilities applicable to several questions, separate the different functions of the job to answer all the questions completely.

• Resumes or referral to the application or other questionnaire responses will not be accepted in lieu of completing each question.

• If you have no experience, write "no experience" for the appropriate question.

• For many individuals, it is more efficient to develop responses to the supplemental questions in a word processing document and then paste them into the final document to be submitted. Changes or corrections to your Supplemental Questionnaire cannot be made once your application packet has been submitted.

• If the Supplemental Questionnaire is used in the Formula Rate exam, failure to complete all of the questions or incomplete responses will result in a lower score. While scoring the Supplemental Questionnaire, the candidate's application and/or attachments will not be reviewed, therefore, a candidate's responses to the questions should be accurate, thorough, detailed, and complete.

  FORMULA RATE EXAMINATION (Weighted 100%)

  All candidates meeting the minimum qualifications by the cut-off date will have their Supplemental Questionnaire scored in the Formula Rate Examination.

  This examination will evaluate the relevance, level, recency, progression and quality of candidate's education, training and experience. The candidate's application or other materials will not be included in this examination. Therefore, the candidate's responses to the supplemental questionnaire should be thorough, detailed and complete. The score from the Formula Rate Examination will determine the ranking on the eligible/employment list for this job.

  All candidates competing in the testing process will receive written notice of their examination results by email. Notices can also be accessed in their governmentjobs.com inbox. Applicants achieving a passing score will be placed on the eligible list in rank order. The rank is determined by the test score attained from the examination.

  FREQUENTLY ASKED QUESTIONS

  Click here (https://personnel.saccounty.net/Pages/EmploymentServicesFAQs.aspx) for Frequently Asked Questions (FAQ's)

For information regarding County jobs:

• www.saccountyjobs.net

Applicants requesting reasonable accommodations during employment examinations: For more information, please review the Job Applicant Exam Reasonable Accommodation Information (https://personnel.saccounty.net/Pages/DCOJobApplicantExamReasonableAccommodation.aspx) and submit an Employment Exam Reasonable Accommodation Online Request Form.

EMPLOYEE BENEFITS

As an employee of the County of Sacramento, there will be a variety of benefits available to you. These benefits currently include: health, dental and life insurance; flexible spending account options for dependent care and unreimbursed dental and/or medical cost; and an employee assistance program (EAP).

GENERAL BENEFITS:

Most employee benefits are similar to the following for all County employees. However, some benefits differ, depending on the employee representation unit to which the employee's job classification is assigned. Information about the exact benefits applicable to a particular job classification may be obtained from the Sacramento County Department of Benefits or by visiting www.saccountyjobs.net.

TEMPORARY POSITIONS:

Most benefits do not apply to temporary positions. The explanations of benefits applies to employees in regular positions.

SALARY STEP INCREASES:

The beginning salary and the top of the salary range are usually shown on the job announcement. Upon satisfactory service, salary increases of approximately 5% are given annually until the top of the salary range has been attained.

PAY:

All employees are paid bi-weekly via direct deposit into the employee's bank account. The pay period covers fourteen (14) calendar days, starting on a Sunday and ending on the second Saturday thereafter. Salaries are generally paid on the Friday following the end of the pay period. Employees can set up their direct deposit and access their pay information via Employee Self Service in MySacCounty.

VACATION:

Generally, vacation with pay begins at 10 days annually. With increase over a period of years, the maximum annual vacation with pay is 25 days.

HOLIDAYS:

14.5 holidays per year as recognized.

SICK LEAVE:

Equivalent to 15 days annually, unlimited accumulation. Upon retirement, unused sick leave is converted to retirement service credit.

PARENTAL LEAVE:

Entitles a regular County employee, with at least one year of continuous employment, to schedule a paid parental leave of up to 160 hours upon the birth or during the process of an adoption of a minor child. Parental leave shall be approved by the employee's appointing authority, except where the granting of the parental leave request would unduly interfere with or cause severe hardship upon department operations.

TUITION REIMBURSEMENT:

Dependent upon union agreements, regular County employees may be eligible to receive Tuition Reimbursement. The costs for course tuition/registration fees and required books/supplies are eligible for reimbursement. Tuition reimbursement amounts may vary depending upon union agreement.

RETIREMENT:

Social Security and Sacramento County Employees' Retirement System coverage.

HEALTH INSURANCE:

The County offers a variety of health plan design options to fit individual needs.

DENTAL INSURANCE:

The County provides a comprehensive dental benefit program for regular full-time and part-time employees and their eligible dependents. This plan pays on a set fee schedule that varies by procedure. Any amount over the fee schedule is the employee's responsibility. The yearly maximum is $2,000 per person, not including orthodontia. The orthodontic benefit is 50% of covered charges with a lifetime maximum of $1,000 per person.

LIFE INSURANCE:

The County of Sacramento provides a basic life insurance benefit of $15,000 to all eligible employees at no cost. Additional coverage may be purchased through payroll deduction.

DEFERRED COMPENSATION:

The County offers a Deferred Compensation Program which enables employees to save in a systematic way without paying income tax on either the payroll deduction or the earned interest, prior to withdrawal.

EMPLOYEE ASSISTANCE PROGRAM:

The County of Sacramento provides an Employee Assistance Program (EAP) for employees and their eligible dependents. The EAP offers confidential, professional counseling services in areas such as:

• Legal Advice/Difficult Decisions

• Marriage or Family Relationships

• Financial or Credit Worries/Elder Care

• Alcohol and Drug Abuse

WELLNESS INCENTIVE PROGRAM:

The County will recognize and award time off to eligible employees who maintain an excellent attendance record.

FLEXIBLE SPENDING ACCOUNT:

The County offers regular employees two separate Flexible Spending Accounts (FSA's). These accounts allow employees to set money aside, on a pre-tax basis via payroll deduction, to pay for medical, dental or dependent care expenses.

• DEPENDENT CARE REIMBURSEMENT ACCOUNT:

  Employees may set aside pre-tax dollars to pay for qualified childcare or dependent care expenses that are necessary for the employee and/or spouse to continue working.

• MEDICAL REIMBURSEMENT ACCOUNT:

  The Medical Reimbursement Account allows pre-tax dollars to be set aside to pay for out-of-pocket expenses that are not paid by insurance or reimbursed by any other benefit plan.

WORKERS' COMPENSATION:

In case of injury while on the job, each employee is protected under the Workers' Compensation laws of California.

SACRAMENTO CREDIT UNION:

The credit union offers loan facilities and systematic saving plans through payroll deduction.

SELECTION AND PLACEMENT

Sacramento County encourages applications from all persons regardless of race, color, ancestry, religious creed, national origin, gender, disability, political affiliation, or age.

Certain age limits may be required by law, ordinance, or Civil Service direction for specific classifications such as those identified with hazardous occupations.

MINIMUM QUALIFICATIONS:

Please read carefully the "Minimum Qualifications" section of your announcement. You must meet those qualifications by the application deadline date unless otherwise specified. Your application must clearly show you meet the minimum qualifications by the application deadline date, or it will not be accepted. All statements are subject to verification.

"Experience" means full-time paid experience unless the announcement states that volunteer experience is acceptable. Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements.

PROMOTIONAL EXAMINATIONS:

If the announcement indicates the examination is given on a promotional basis, candidates must hold permanent status in Sacramento County Civil Service by the application deadline date and must meet the minimum qualifications.

OPEN EXAMINATIONS:

Any person who meets the minimum qualifications may apply.

CONTINUOUS FILING EXAMINATIONS:

Applicants are eligible to reapply to and retake a continuous filing exam after 6 months from the date the previous exam results was received.

ELIGIBLE LISTS:

Names of qualified persons who made a passing score on an examination are entered, in order of their final grades, on an eligible list. To fill each vacancy, the hiring department will make a selection from among the top three ranks on the employment lists.

EXAMINATION RATINGS:

Unless otherwise stated on the announcement: To be successful, candidates must obtain a rating of at least 70% on each part of the examination. This may be an adjusted score or an arithmetic 70% of the total possible score as determined by the Director.

APPEAL PROCESS:

Persons who believe their applications have been improperly rejected may request the Employment Services Division to review its decision to reject the application. If the applicant desires to submit additional proof of qualifications, such proof must be received by Personnel Services not less than two (2) calendar days prior to the scheduled date for the examination.

Persons who are disqualified in any phase of the examination may appeal such adverse action, in writing, to the Civil Service Commission, 700 H Street, Room 2640, Sacramento, CA 95814, telephone: (916) 874-5586. Such appeals must be filed within thirty (30) calendar days after notice of the adverse action was mailed to the candidate.

FOR MORE INFORMATION PLEASE VISIT OUR FREQUENTLY ASKED QUESTIONS (FAQs): https://personnel.saccounty.net/Pages/EmploymentServicesFAQs.aspx

OTHER INFORMATION

VETERAN'S PREFERENCE:

Military veterans who have served during wartime shall be given preference in initial appointment to County service. Such preference shall apply, provided the veteran has first achieved a minimum passing score in the examination. The passing score of a veteran shall be annotated to indicate the veteran's score shall be regarded as 5 points or higher, OR 10 points higher for disabled veterans, only for the purpose of determining the three ranks along with which the veteran's name shall be certified. No score shall actually be changed and no new rank shall be created as a result of application of veteran's preference for certification purposes.

"Disabled Veteran" means any veteran who has served during wartime and, who, as of the final filing date for an examination is declared by the United States Veterans Administration or military service department to be 10% or more disabled as a result of his/her military service. Persons claiming eligibility for disabled veteran's preference must submit to the employment office, on or before the application deadline date, a certification from the United States Veterans Administration or a military service department, dated within 1 year, which certifies the present existence of a service related disability of 10% or more, or other acceptable proof of such disability as a result of his/her military service.

Persons claiming eligibility for veterans preference must submit a copy of Form DD 214 or other acceptable proof of veteran's status on or before the final filing date for the examination. For purpose of this rule "reserve" status does not constitute active duty.

CITIZENSHIP OR AUTHORIZED ALIEN REQUIREMENT:

As required by the Immigration Reform and Control Act, all County employees must be United States citizens or aliens lawfully authorized to work in the United States. Proof of citizenship or authorized status will be required prior to appointment.

CONFLICT OF INTEREST CODE:

Some County Civil Service positions are covered by financial disclosure requirements intended to identify potential conflicts of interest.

CONCURRENT EMPLOYMENT:

No employee may concurrently occupy more than one County position.

SPECIAL SKILL QUALIFICATIONS (WHEN SPECIFIED ON THE APPLICATION):

Persons who have special skills required by some (but not all) positions in a class may be certified ahead of others provided that:

Such special skills are based on the duties and requirements of the positions and are in conformance with merit system and equal opportunity principles, and

The certification of eligibles who possess special skills have been approved by the Civil Service Commission.

PRE-EMPLOYMENT MEDICAL EXAMINATION & DRUG TESTING:

The County of Sacramento is committed to maintaining a drug and alcohol free workplace. All persons selected for appointment to positions must pass a medical examination and a drug test, administered by the County at no cost to the applicant.

DRIVER LICENSE:

Possession of a valid California Driver License may be required for some positions.

PROBATIONARY PERIOD:

Regular positions are subject to a probationary period which is an extension of the selection process. Unless otherwise indicated on the announcement, the probationary period is six (6) months.

AGENCY SHOP/FAIR SHARE FEE:

Some positions require, as a condition of continued employment, that the person either:

1. Become a union member;

2. Pay a fair share fee to the union; or,

3. Meet specific requirements under which an equivalent amount must be paid to a charity.

FINGERPRINTING AND CRIMINAL RECORD CHECKS:

Fingerprinting and criminal record checks are required for some positions.

01

The following Supplemental Questionnaire is the Civil Service Exam for this position and will be used to determine your exam score.

Note: The Supplemental Questionnaire and the Application are administered as two separate documents. The Application is used only to determine if the minimum qualifications are met; and the Supplemental Questionnaire will be used only to determine your exam score.

In order to receive every consideration in the selection process, you must complete all questions with concise but detailed answers and provide all requested information. Each answer will be scored separately. References such as 'See Resume' as a response will not be scored.

By continuing in the exam process, you are certifying that all information provided in the Supplemental Questionnaire is true to the best of your knowledge.

• I have read and understood the above instructions.

  02

  Working Conditions: I understand that the duties of this position may require incumbents to:

• Be exposed to and/or interact with hostile, emotionally disturbed, or mentally ill persons and/or confrontational interpersonal situations.

• Work in dangerous, high crime areas of the community.

• Work during non-routine hours, standby and/or callback.

• Work in and around substandard living areas with exposure to common communicable disease or conditions.

• Work outside in all types of climatic conditions including inclement, very hot and/or cold weather.

• I have read and understood the working conditions described above.

  03

  The duties of this position may require incumbents to work with clients from various ethnic, cultural, socioeconomic, education, and religious backgrounds, gender identities, sexual orientation, and clients who may have limited English skills.

• I have read and understood the above information.

  04

  Employees of public governmental agencies are considered "disaster service workers" and during an emergency may be reassigned to perform other functions within the scope of their abilities, training and experience as defined by California Government Code Sections 3100 through 3109.

• I have read and understood the above information.

  05

  Persons selected for employment in this classification must, as a condition of employment, sign a statement agreeing to comply with Section 11166 of the California Penal Code relating to child and elder abuse reporting.

• I have read and understood the child and elder abuse requirements as stated above.

  06

  NOTE: If your exam score (based on your supplemental questionnaire responses) places you within the reachable ranks on the resulting eligible list and you are invited to interview; you will be asked to expand on, clarify, and/or provide examples to support the selections you made on this exam (supplemental questionnaire).

• I have read and understood the above information.

  07

  The minimum qualifications for this classification are as follows:

Two years of full-time, paid experience within the last five (5) calendar years determining initial and continuing eligibility for one or more categories of public assistance in a California County Welfare Department ANDSuccessful completion of 24 semester or 36 quarter units in Social Work, Sociology, Psychology, Counseling, or other field closely related to the intent of the class.

Note: Related fields above may include Behavioral Science, Child Development, Community Health Education, Cultural Anthropology, Ethnic Studies, Family Studies, Gerontology, Human Development, Mental Health, and Public Health.

Note: Additional full-time, paid experience as described above may substitute for the educational requirement on a year for year basis (1 month of experience is equal to 2.5 semester (3.75 quarter) units).

Select the one box that best describes how you meet the minimum requirements for the position.

• I do not meet the minimum qualifications.

• I meet the minimum qualifications with a combination of education and work experience.

• I meet the minimum qualifications with experience only by substituting additional work experience for education.

  08

  Select the one box that best describes your highest level of completed coursework from an accredited college, university, or career school. If you have not completed any coursework, please select "None."

• None.

• Less than 24 semester or 36 quarter units in Social Work, Sociology, Psychology, Counseling or other field closely related to the intent of the class.

• Less than 24 semester or 36 quarter units in a field unrelated to the intent of the class.

• 24 semester or 36 quarter units or more in Social Work, Sociology, Psychology, Counseling or other field closely related to the intent of the class.

• 24 semester or 36 quarter units or more in a field unrelated to the intent of the class.

• Bachelor's Degree or higher in Social Work, Sociology, Psychology, Counseling or other field closely related to the intent of the class.

• Bachelor's Degree or higher in a field unrelated to the intent of the class.

  09

  If you qualify for this position using your education, you must have met the requirement by the final filing date listed on the announcement. Copies of transcripts or your diploma must be attached or emailed to our office or you may be disqualified.

Please click here (https://personnel.saccounty.net/Documents/EducationalDocumentsGuidelines.pdf ) or speak to someone in our office before the cut-off date listed in this notice if you have questions.

• I have attached the documentation to my application.

• I will submit my documents by the final filing date via email.

• I am not qualifying for this position using my education.

  10

  Select the one box that best describes your full-time paid experience determining eligibility for one or more categories of public assistance in a California County Welfare Department.

• None or less than two (2) years of experience determining eligibility for one or more categories of public assistance in a California County Welfare Department.

• Two (2) years but less than three (3) years of experience determining eligibility for one or more categories of public assistance in a California County Welfare Department.

• Three (3) years but less than four (4) years of experience determining eligibility for one or more categories of public assistance in a California County Welfare Department.

• Four (4) years but less than five (5) years of experience determining eligibility for one or more categories of public assistance in a California County Welfare Department.

• Five (5) or more years of experience determining eligibility for one or more categories of public assistance in a California County Welfare Department.

  11

  Select all the boxes that best describe the public assistance benefit programs for which you have paid work experience assisting in the administration and/or determination of eligibility for 6 months or more.

• None.

• CalFresh.

• CalWORKs and/or Welfare to Work.

• General Assistance.

• Foster Care.

• Medi-Cal.

• In-Home Supportive Services.

  12

  Select all the boxes that best describe the documents and/or manuals which you have utilized to research and interpret public assistance programs.

• None.

• Food Stamp Manual.

• FNS Handbook 310.

• Medi-Cal Eligibility Procedures Manual (MEPM).

• All County Info Notices (ACINS).

• All County Letters (ACL).

• Social Service Standards Manual or other department policy document(s).

  13

  Select the one box that best describes your experience handling multiple tasks while meeting critical deadlines.

• None.

• I regularly perform work based on deadlines and direction established primarily by my supervisor while also handling phone calls and emails.

• I regularly work independently establishing my own deadlines and priorities; shifting priorities as needed to meet deadlines as well as handling phones and email.

• I regularly perform work based on my own deadlines with some direction from my supervisor while also handling phone calls and emails.

  14

  Select all the boxes for the areas in which you have experience while working for a California County Welfare Department.

• None.

• Reviewing cases for over or under issuances, budgeting errors and/or other discrepancies.

• Reviewing income/earnings and employee verification documents.

• Responding to and/or reviewing cases for inter-county or inter-state requests.

• Participating in the administrative hearing process.

• Participating in Administrative Hearing ordered recomputations.

• Reviewing cases for Quality Control and/or Quality Assurance.

• Supporting program audits for an agency policy team.

• Performing case management.

• Serving as a point of contact or liaison between other County departments or outside agencies.

• Working in a call/service center.

• Participating in the administration of Aid Paid Pending (APP) regulations.

• Participating in special projects and assignments related to case reviews and policy and process changes.

• Preparing written reports and correspondence.

• Researching and interpreting program documents to make eligibility decisions.

  15

  Select all the boxes that best describe your experience interacting with other individuals, groups, and/or organizations.

• None.

• Working and/or coordinating program activities with staff within and/or outside of your unit or organization.

• Representing your team at meetings with outside groups or organizations.

• Interviewing customers or members of the public.

• Working with judicial authorities.

• Contacting outside government agencies.

  16

  Select all the boxes that best describe the lead experience you have performed on a regular basis.

• None.

• Distributing and/or assigning work to employees.

• Monitoring work flow of assignments and making adjustments as needed.

• Reviewing accuracy of work completed.

• Providing technical direction and problem solving in response to staff work questions and problems.

• Recommending improvements and modifications to work processes and procedures.

• Ensuring casework is in compliance with policies, procedures, and regulations.

• Handling escalated customer service calls and/or complaints.

  17

  Select all the boxes that best describe the software programs for which you are proficient.

• None.

• Microsoft Outlook, Word, Excel, or comparable software.

• Microsoft PowerPoint, Access, or comparable software.

• MEDS (i.e. Medi-Cal Eligibility Data System).

• CalWIN.

• Calabrio.

• Content Management System (e.g. FileNet).

• Case Review System.

• The Work Number.

• Cisco.

• Agency Task Management System (e.g. SMART - Service Management and Reporting Tool).

  18

  Select the one box that best identifies your proficiency using Microsoft Word or comparable software. Please note that you may be required to demonstrate your proficiency during the interview process.

• None.

• Basic: Opening, creating, and saving simple documents; using form letters/templates (not creating); cutting and pasting; etc.

• Intermediate: Creating form letter templates; creating and using styles; cutting and pasting from unlike data sources; etc.

• Advanced: Creating macros; creating multiple section breaks with different page numbers; creating automatic table of contents; linking multiple documents; creating columns; embedding images and objects; etc.

  19

  Select the one box that identifies your proficiency using Microsoft Excel or comparable software. Please note that you may be required to demonstrate your proficiency using Excel during the interview process.

• None.

• Basic: Data entry; inputting data to create simple reports; using and creating simple formulas; etc.

• Intermediate: Using complex formulas; creating spreadsheets/worksheets; etc.

• Advanced: Creating complex formulas; creating complex spreadsheets; extracting data from multiple sources and worksheets; creating charts and graphs; etc.

  20

  List your experience that is relevant to the position of a Human Services Quality and Review Specialist. In your answer, list your employer(s), dates of employment(s), position title(s), and duties performed.

If you have no experience, write "none".

21

Select the one box that describes your current valid California Driver License.

• None.

• I have the ability to immediately obtain a California Class C Driver License.

• I possess a California Class C Driver License or higher.

• I do not possess nor have the ability to obtain a California Class C Driver License.

  22

  Do you have the ability to fluently and effectively communicate (speak, read, and/or write) in one or more of the languages listed below, or do you have overall knowledge of the African American and/or Native American culture, its community resources and an understanding of the social, economic, and educational problems/issues generally experienced by members of these communities and want to be considered for a position using those skills? Check all box(es) that apply.

• No.

• African American Culture.

• Arabic Language and Middle Eastern Culture.

• Armenian Language and Culture.

• Cambodian Language and Culture.

• Chinese Language and Culture.

• Farsi Language and Persian Culture.

• Hmong Language and Culture.

• Japanese Language and Culture.

• Korean Language and Culture.

• Lao Language and Culture.

• Mien Language and Culture.

• Native American Culture.

• Punjabi Language and East Indian Culture.

• Russian Language and Culture.

• Spanish Language and Latin Culture.

• Tagalog Language and Filipino Culture.

• Ukrainian Language and Culture.

• Vietnamese Language and Culture.

  23

  If you want to be considered for a position using a language and/or culture skill, and have not already been tested, you may be tested for such a skill at a future date. This testing would assess items such as knowledge of customs, tradition, culture and history, ability to communicate effectively, familiarity with colloquialisms and dialects, and social, economic and educational issues related to the culture.

Do you want to be certified for having skills in a language other than English or knowledge of another culture? Check the appropriate option.

• Yes.

• No.

• I am already certified by the County of Sacramento.

  24

  If you checked that you are already certified by the County of Sacramento, write or type the language(s) and culture(s) you are certified in and the approximate date(s) that you were tested. Information given will be subject to verification. If you did not select that you have already been certified, please type "N/A".

  25

  I have read the General Requirements as stated on the job announcement.

• Yes.

  26

  The County of Sacramento is committed to maintaining a drug and alcohol free workplace. All persons selected for appointment must pass a drug test administered by the County and at no cost to the applicant.

I understand, if offered conditional employment, I will be subject to a drug test administered by the County as described in Sacramento County Personnel Ordinance Section 2.78.030.

• Yes.

• No.

  Required Question

Agency

County of Sacramento

Address

700 H Street, Room 4667 Sacramento, California, 95814

Phone

(916) 874-5593

Website

http://www.saccountyjobs.net

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