We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement

Hybrid

Job Description

Job Description:

We’re looking for a [Support Analyst] to join our [ Information Systems ] team at MBPS. In this role, you are expected act as the subject matter expert and primarily the focal point of the Canadian Client Risk Management when it comes to I.T audit related inquiry, reviews, providing evidence, samples, and populations required by the auditors. The role also ensures that all cases are properly logged and processed within the Service Level Agreement agreed by the Business Unit and MBPS .

Have the skills and knowledge for the job? Learn more about the opening below!

Key Responsibilities:

• Logical Access Review Process (Extract Preparation, quarterly logical access review, Semi Annual logical access reviews, Annual Access Profile content reviews)

• Logical Access Review and Validation of various application accesses

• Monthly Movement Report Review

• Assistance with Sarbanes-Oxley Audit Activities - Evidence Request List support, Coordination of Annual SOX Template reviews.

• Gathering of Evidence, Samples and Populations required by the auditors.

• Enable effective decision making by retrieving and aggregating data from multiple sources and compiling reports for the business unit.

• IIQ Certificate and Daily Movement Reviews

• Document processes and workflows and maintain/update the existing process documents.

• Responsible for generating, compiling, distributing and maintenance of dashboards and reports.

• Work closely with peers to understand and design reports and dashboards to meet analytical requirements.

• Contributes to drive efficiencies and enhancement opportunities to existing auditing processes and techniques, using data analytics, automation and other process improvement techniques and ideas.

• Provide guidance and share knowledge with team members and participate in performing procedures especially focusing on complex, judgmental and/or specialized issues.

• Maintain relationship with the Business Unit to manage expectations of service, including work requirements, timing, and deliverables.

• Work with all levels of the organization to perform assigned duties.

• Inspire teamwork and responsibility with engagement of team members and use of current technology/tools to enhance the team effectiveness and improve services.

Qualifications:

• Bachelor’s degree in computer science, Information Technology or equivalent.

• Minimum of 2 years of experience in IT Audit, SOX, and Risk Management or any equivalent role.

• Amenability and readiness to work onsite and from home anytime (dependent on business need AND/OR current external environment/situation)

• Amenability to work on the assigned schedule (dependent on business need)

• Minimum Skills to Hire/Must Haves:

• Very strong verbal, written communication skills to clearly communicate complex ideas.

• Ability to learn quickly.

• Strong attention to details.

• Good organizational skills.

• Good team player.

• Strong problem solving and analytical skills.

• Ability to retain focus during times of high work volumes and managing multiple competing tasks and priorities.

• Excellent documentation skills.

• Self-directed, Resourceful, and able to work independently with minimal to no supervision.

• Ability to prioritize responsibilities to adhere to the deadline set by the Business Unit.

• Fully accountable for responsibilities.

• Excellent leadership, teamwork, and client service skills

• Strong PC skills

• With experience in using MS Office, especially Excel (Intermediate knowledge is preferred)

• Basic to intermediate knowledge in PowerBI.

• Experience working in any of the following functions:

• Access Management and Administration

• IT Audit

• Security Risk Management

• Systems and Application Support

• O365

• MS Teams

• Workday

• ServiceNow

• SharePoint Online

• IIQ

• SYSN (mainframe)

• JIRA/JSD

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process . All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact .