Baxter Clinical Consultant - Renal in Ontario, Canada
*About Baxter * Every day, millions of patients and caregivers rely on Baxter’s leading portfolio of critical care, nutrition, renal, hospital and surgical products. For more than 85 years, we’ve been operating at the critical intersection where innovations that save and sustain lives meet the healthcare providers that make it happen. With products, technologies and therapies available in more than 100 countries, Baxter’s employees worldwide are now building upon the company’s rich heritage of medical breakthroughs to advance the next generation of transformative healthcare innovations. To learn more, visit www.baxter.com and follow us on Twitter, LinkedIn and Facebook.
Major Responsibilities / Activities
Project Management of Targeted Clinical Programs with Customers * Conduct a comprehensive Clinical Needs Assessment and Evaluation of the opportunity supporting the sales organization to evaluate barriers to growth, and support future project planning as required. * Develop detailed project plans working with sales team members and customers in order to drive results of mutually aligned goals and key deliverables (Baxter/Customer). Projects may be either “Collaboratives” – Acquisition focused or “CQI” – Retention (Attrition) focused * Ensure at all time alignment of key messaging of Baxter’s Products and Therapy are with current positioning and business priorities; and identify opportunities to improve/update as required of the messaging * Utilize standardized Baxter clinical program resources/tools to drive consistency in approach and deliverables in project-based work. * Ensure project deliverables occur on-time and communication back to the sales team on a regular basis (i.e. Project updates, progress, issues/risks, results) * Effectively facilitate project meetings using standardized templates (agendas, approved presentations) and manage conflict to keep projects on track * Leverage support of other internal resources (marketing, sales, cross-functions) as required to ensure successful execution of project through completion * Evaluate project success through demonstrated results achieved aligned to both project goals (Baxter (clinical, financial impact) aligned to both project goals and Baxter’s business objectives. * Log key deliverables and activities into Salesforce.com as the primary means of communication and analytics on clinical support for the renal franchise. * Prepare a written high level summary report of project work to be used for business reviews with sales/customers once project completed.
Clinical Education for External Customers * Contribute the enhancement and standardization of new clinical education content whereby key messages are aligned with annual marketing plans and business priorities * Conduct a comprehensive clinical educational needs assessment for sales teams for future project planning purposes as required. * Deliver standardized and approved presentations on topics related to Baxter’s Products and Home Therapies (PD/HHD) as required with key customers leveraging current literature (from Global Medical Affairs CMT) and/or clinical practice guidelines (CPGs) as appropriate * Support new product launches as identified and required * Leverage current and future resources (i.e. e-learning) to augment clinical educational needs of customers as applicable * Leverage technology (i.e. WebEx, E-learning, Applications) platforms to augment the educational experience for customers and extend clinical education to new market segments in more efficient ways * Drive increased product adoption and demand via facilitating outcome measures (KPIs) work with customers using Baxter’s current and future software platforms. * Participate or develop clinical educational workshops for professional associations/organizations in order to further the product and therapy messaging and training within the market. * Support customers in the preparation of oral, poster presentations based on project work within a program which supports demonstrating the value of Baxter and the project results to the broader market * Utilize standardized evaluation methods post clinical training with customers to capture the value of the support to the renal franchise & customers * Log key deliverables and activities into Salesforce.com as the primary means of communication and analytics on clinical support for the renal franchise * Evaluate customer satisfaction with new program offerings and identify key performance metrics to evaluate ROI.
Clinical Program Development Support * Support the development of standardized program content and process (project plans) for current and future clinical programs as assigned working collaboratively with marketing, sales and cross-functions as identified. This may include work in the areas of New E-Learning Programs, Renal APP development, Clinical Practice Guidelines Presentations, Clinical Program content (i.e. Unplanned Start, Advanced Cycler Training etc). * Clinical program content may be specific to Baxter products and/or advanced therapy training in the areas of PD/HHD.
Business Alignment with the Renal Organization & Extended Teams * Active participant in account planning and business planning cycles as required. * Ensuring personal development plans in place for career planning and progression in roles (new or future). * Support additional business needs as required (i.e. FCA support)
Education Level * University Undergraduate Degree (Business, Health Sciences) required. * Graduate Degree (Business, Health Sciences) preferred.
Major Subjects / Specialties Required: * Business
Preferred: * Health Sciences
Type of Experience Required: * Experience leading teams (clinical leads, educator, professional practice leader in hospital environment) * Experience in patient education * Prior sales or marketing experience
Preferred: * Progressive professional experience in areas of healthcare education and/or project management in executing clinical programs
Years of Experience Required: * Minimum 3 – 5 years in nephrology nursing (ICHD, PD, or CKD) in a healthcare environment
Preferred: * Preference given to candidates with recent HHD and/or PD experience.
A Career That Matters Baxter’s employees are united in a mission to save and sustain lives. We are passionate about applying scientific innovation to meet the needs of the millions of people worldwide who depend on our medically necessary therapies and technologies. We focus on increasing access to healthcare, innovating in crucial areas of unmet need, and pursuing creative collaborations that bring our mission to life for patients every day.
Thank you for your interest and application to Baxter. All applications will be reviewed and those candidates selected for consideration will be contacted directly.
Baxter is committed to creating and maintaining a barrier-free environment for all employees and customers. We believe in integration and equal opportunity and we are committed to treating all people with dignity and respect.
Job: *Commercial Operations
Organization: *Americas - Canada
Title: Clinical Consultant - Renal
Requisition ID: 18000JU4