Customer Service Specialist

Manhattan, New York, NY, USA

Req #11383

Monday, April 29, 2024

Centers Plan for Healthy Living's goal is to create the ultimate healthcare experience that provides our members, their families, healthcare decision makers, and general caregivers with the guidance and plans they need for healthy living.

JOB SUMMARY:

Our Customer Service Specialists are responsible for interacting with customers in a courteous, efficient, friendly and professional manner. They engage in active listening with callers, walk-in customers, confirming or clarifying information, while resolving emerging issues.

PRIMARY RESPONSIBILITIES:

• Respond to inquiries and requests via telephone and email in a timely fashion

• Document inquiries, requests, resolutions, and follow-up tasks

• Escalate inquires and requests to appropriate channels where applicable

• Display a courteous and empathetic attitude

• Perform research to answer inquiries and requests

• Outreach members for new member orientation.

• Help field office operation.

• Perform other duties and special projects as assigned

  EDUCATION AND EXPERIENCE:

• Team player who thrives in a self-directed, collaborative and fast paced environment

• Excellent customer service skills with the ability to be flexible, responsible, positive and able to confidently communicate

• Strong smart decision making and problem-solving ability with attention to detail

• Proficient in Microsoft Office

• Motivation and strong attendance record

  Education

Required: High School Diploma

Preferred: Associated Degree Type of Experience

Required: 1-2 year customer service experience

Preferred: Bilingual skills helpful

Specific Technical Skills

Preferred: Certifications/Licensure:

Required:

Knowledge and Skills:

• Basic Health care knowledge

• Microsoft Outlook, Word

• Customer Service

• Flexibility to work on weekend

  SCOPE INFORMATION

  Direct Reports:

  PHYSICAL REQUIREMENTS:

  The physical requirements described here are representative of those that must be met by an

  employee to successfully perform the essential functions of this job. Reasonable accommodations

  may be made to enable individuals with disabilities to perform the essential functions.

  The above statements are intended to describe the general nature and level of work performed by

  individuals assigned to the job classification. They should not be construed as an exhaustive list of

  all responsibilities, duties and skills required.

Centers Plan For Healthy Living is committed to leveraging the diverse backgrounds, perspectives and experiences of our workforce to create opportunities for our employees and our business. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected by law and will not be denied employment.

Other details

• Pay Type Hourly

• Min Hiring Rate $20.51

• Max Hiring Rate $23.08

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• Manhattan, New York, NY, USA