STUDENT SERVICE ADVISOR

Position Number: S-3320

Position Summary:

Provides front line service to university community relating to financial aid, student accounts, registration; conducts presentations regarding financial aid process for prospective students/families. 

Required Qualifications:

Bachelor's degree or equivalent combination of education and experience that equates to four years. One year of relevant work experience. Word processing, spreadsheet and database experience. Strong public speaking and written communication skills. Analytical/problem-solving skills. Ability to deal effectively with the public and project a positive image. Ability to perform the essential functions of the job. 

Preferred Qualifications:

Higher education experience. Familiarity with accounting, cashiering, and SAP finance system. Familiarity with federal/state financial aid programs. 

Duties & Responsibilities:

Cashiering Services (significant portion of your job responsibilities) Process cash, check, and (very rarely),departmental credit card payments to student or business accounts Process departmental deposits for University Departments Process MasterCard travel cash advances for faculty and staff members Request Quick Refunds for customers (these are manual refunds) Balance your daily cashiering session and prepare the deposit for the bank. Orientation Presentations to parents of undergraduate students (large audience approx 500) during the summer orientation sessions. Presentations for graduate and international students at the orientation session at the beginning of the fall/spring semesters. Presentations to transfer students/family throughout the academic year. Account Information Provide interpretation of student/business account questions via walk- in, email, and telephone. Provide explanation of CMU's financial policies to customers of CMU . Provide explanation of the Family Education Rights and Privacy Act (FERPA ) and provide Authorization to Release Information form to students Provide payment arrangements to students with extenuating circumstances and an inability to pay. Account Dispute Resolution Provide verbal and written explanations of disputed charges Reconciliation of errors, such as incorrectly applied payments, incorrect payment amounts, etc. Provide written replies to all correspondence directed to Student Account Services and University Billing (including email) Research and reconcile departmental deposit problems Registration Services Process bump cards, withdrawal cards, and also in person requests for dropping and adding (at your discretion). Collect late registration fee, payment for added course, assess the tuition to the student account (when applicable) Provide information on class availability Provide information on registration policy and procedures Provide and interpret information regarding a student's academic history at CMU Provide official and unofficial transcripts to students Provide students with requested forms, such as change of name form, time conflict exception form, exception to the drop deadline, exception to the withdrawal deadline, exception to the repeat course policy form, exception to the academic load policy form, etc. Provide information/instructions on the Guest Student Application Provide/commit to memory all registration/withdrawal deadlines within a semester Financial Aid Services Provide interpretation and information regarding financial aid Counsel students on financial aid eligibility Provide information regarding student financial aid warning status and suspension Advise students on loan counseling requirements for first-time borrowers Make recommendations for possible financial aid resources Approve and pro