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Baxter IT Summer Intern in Mississauga, Ontario

Are you looking for a career that matters?

We believe every person deserves a chance for a healthy life, free from illness and full of possibility. We see a world full of healing, with viable care options available to those with limited choices today. We envision new ways of providing physicians, pharmacists and nurses with technologies that not only treat chronic diseases, but also work to prevent them. We’re looking for team members who are motivated to learn, grow and innovate, while making a meaningful difference for millions of people around the world.

https://www.youtube.com/watch?v=X0h_0ih8MgQ

Summary

IT Intern will be responsible for providing front line support to all staff in the Baxter Canada organization. With a strong level of customer service, and the ability to accept any challenge, the intern will be the first point of contact for technical support.

  • Prioritize and resolve hardware and/or software problems in a timely and efficient manner using deductive troubleshooting procedures.

  • Respond to all support incidents received from users and undertake an immediate effort to restore service to user’s satisfaction. Research and take action on incidents that cannot be resolved immediately.

  • Document status of all tickets using on-line helpdesk ticketing system.

  • Follow up to identify operating problems; notify others if major or escalating problem is encountered. Analyze and determine the operation status, nature and cause(s) of hardware and software problems.

  • Provide technical and functional support to internal clients for hardware and software issues such as: operating systems, standard desktop applications and web applications.

  • Install, coordinate and oversee the installation, upgrading or repair of hardware and software; participate in the development, implementation and installation of new or revised systems or system components.

  • Manage and maintain the PC lease cycle and monthly PC refreshes.

  • Customize PC builds for specific end-user needs by creating and maintaining sensible standard system images, requiring minimal reconfiguration per user.

  • Deploy PCs for new hires, lease refreshes, transfers and existing staff.

  • Relocate internal computer hardware in conjunction with facility services.

  • Coordinate desktop hardware, software acquisitions and upgrades.

Qualifications

  • Working toward Bachelor's degree or college diploma in an IT related field

  • Industry recognized IT certifications would be an asset (e.g. A+, Network+, MCITP)

  • Working knowledge in Desktop Support environment.

  • Must have demonstrated experience troubleshooting and resolving technical problems associated with workstations, networks, hardware and software applications.

  • Proficient with software applications particularly with desktop environments. (Windows XP, Windows 7)

  • Working knowledge of Active Directory.

  • Working knowledge of Microsoft Office 2007.

  • Working knowledge of Exchange 2010.

  • Excellent communication skills (verbal and written)

  • Excellent troubleshooting skills coupled with a strong customer service background.

  • Experience with web based ticketing systems.

  • Working knowledge of server environments (Windows Server 2003/2008)

  • Working knowledge of networking technologies. (TCP/IP, LAN, WAN technologies, DNS, DHCP, routing and firewalls)

  • Minimum of one year experience in a desktop support role in an enterprise-level environment.

  • Potential lifting will be required (2-10lbs), mainly laptops and desktop monitors.

  • A strong interest in computers & technology.

  • A sound customer service ethic, able to take a responsive & proactive approach to problem resolution.

  • Excellent organizational skills.

  • Keen probing and analytical skills to diagnose & resolve technical issues and able to give clear explanations to our internal customers/ end users.Personable and able to deal well with less technically knowledgeable users.

  • After-hours support may be required in special cases.

COMPETENCIES REQUIRED

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Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please send an e-mail to Americas_TTA@baxter.com and let us know the nature of your request along with your contact information.

Our products and therapies touch the lives of millions of people around the world every day, which is why we are focused on transformative innovations that bring smarter, more personalized care to all of us. For 87 years and counting, we have been at the critical intersection where the ideas that save and sustain lives meet the providers who make it all happen. And now, we are determined to realize our boldest opportunities to transform global healthcare for years to come.

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