Baxter Field Service Representative in Mississauga, Ontario
Are you looking for a career that matters?
We believe every person deserves a chance for a healthy life, free from illness and full of possibility. We see a world full of healing, with viable care options available to those with limited choices today. We envision new ways of providing physicians, pharmacists and nurses with technologies that not only treat chronic diseases, but also work to prevent them. We’re looking for team members who are motivated to learn, grow and innovate, while making a meaningful difference for millions of people around the world.
The incumbent will be part of a service centre team aiming to provide an excellent level of support to internal and external customers. This position will be supporting a project to perform on site field upgrades to execute field- based hardware upgrades to medical devices at client sites across Canada. Duties will include equipment cleaning / decontamination, inspection, upgrade, testing and record keeping. You are able to work in a fast-paced team environment, meet timeline and production commitments and produce quality results.
Follow the technical procedure to perform the target hardware upgrade at customer sites throughout Canada.This includes cleaning / decontamination, performing the upgrade and testing / validating each device serviced.
Interact with customer representatives in a positive, professional, helpful manner that results in a positive experience for the customer
Produce quality results
Meet production targets
Maintain accurate, useful and complete service records in Baxter’s service systems
Maintain and ensure certification of all work and test equipment as per company operating policies and procedures.
Following all applicable Baxter policies and procedures.
Travel to and from customer sites both locally in Ontario (day trips) and across the country (regular multi-week trips – 50% to 70% of the time away from home)
Technician Diploma or Technologist, Engineering or BSc.
Electronics, Mechanics or Mechatronics experience
Technical experience within a Services business
Technical production experience
Customer facing service experience
Experienced in repairing electro-mechanical equipment down to electronic and mechanical component level in a service centre environment
Minimum 3 years in a Service environment
Strong communication skills, both written and verbal
Strong attention to detail
Analytical and problem solving skills
Proficient with Windows and PC based applications
Must pass the training course with a minimum 80% passing grade.
30 wpm or better typing speed
Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please send an e-mail to Americas_TTA@baxter.com and let us know the nature of your request along with your contact information.
Our products and therapies touch the lives of millions of people around the world every day, which is why we are focused on transformative innovations that bring smarter, more personalized care to all of us. For 87 years and counting, we have been at the critical intersection where the ideas that save and sustain lives meet the providers who make it all happen. And now, we are determined to realize our boldest opportunities to transform global healthcare for years to come.