Careers that Change Lives

The Field Technical Service Representative is responsible for performing on-site installation, upgrades, calibration and configuration, as well as preventive maintenance and repairs as per Medtronic SOP’s and manuals.

A Day in the Life

• Installs, operates, maintains, repairs and modifies equipment.

• Performs a variety of maintenance and technical support on products such as equipment, integrated systems and subsystems, and software at customer and/or field locations.

• Analyzes and evaluates products and related performance.

• Troubleshoots and diagnoses malfunctions to eliminate problem in minimum time.

• Installs, upgrades and removes products ensuring coordinative engineering field change.

• Maintains effective customer communications and relations.

• May provide onsite training of customer support personnel.

• Responsible for reporting complaints and Adverse Drug Reactions (ADR)

• Troubleshoots and diagnoses malfunctions to eliminate problem in minimum time.

• Installs, upgrades and removes products ensuring coordinative engineering field change.

• Maintains effective customer communications and relations.

• May provide onsite training of customer support personnel.

• Performs installation, calibration, configuration, upgrades, preventive maintenance and repairs as per Medtronic internal procedures.

• Responsible to understand and follow corporate and functional business unit procedures as well as technical guidance documents.

• Provides technical/scientific advice to customers and sales personnel responding to product related questions, issues and problems.

• Manage company assets including spare parts inventory, test equipment, computers and vehicle.

• Produce timely and detailed service reports.

• Complete department specific reports via on-line reporting system.

• Travel, as required, to meet obligations relative to business and customer requests for service.

• Provide after-hours service/support, where required.

• Complete all assigned training on time.

• Manage expenses, submit expense reports on timely manner and adhere to corporate expense policy.

Must Have: Minimum Requirements

KNOWLEDGE/EDUCATION

• May require vocational or technical education and advanced certification in addition to prior work experience.

JOB EXPERIENCE

• Minimum of 8 years of relevant experience

SKILLS/COMPETENCIES

• Must possess and maintain a valid provincial driver’s license.

• Bilingual (French & English) required in Quebec.

• Strong time management skills and work ethic.

Nice to Have

KNOWLEDGE/EDUCATION

• Biomedical Technologist Diploma or Electronics Diploma from a recognized Community College.

• Or Engineering Degree from recognized University.

JOB EXPERIENCE

• N/A

SKILLS/COMPETENCIES

• Medical Device product knowledge.

• Work experience within hospital operating rooms.

• General knowledge of electrical and mechanical concepts.

• Analytical/problem solving skills/experience.

• Knowledge of Health Canada regulations.

• Demonstrated ability to utilize computer and telephone efficiently.

• Bilingual (French & English)

• Robotics experience an asset

About Medtronic

Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.

We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let’s work together to address universal healthcare needs and improve patients’ lives. Help us shape the future.

Physical Job Requirements

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. (ADA-United States of America)

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.