Provides thorough and accurate member service through opening accounts, loan services and other related functions that meet the needs of the member and LAFCU by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Markets LAFCU products and services to members by having a thorough knowledge of all products and services.
• Opens accounts and offers services, including, but not limited to share accounts, IRAs, Term Shares, Home Banking, direct dial teller, safe deposit boxes, loan and credit card products.
• Processes check orders, ATM/debit card applications, electronic services, payroll deductions and allocations, direct deposits, wire transfers, stop payments, statement copies, etc.
• Interviews loan applicants, completes loan application process including reviewing credit report, income and employment verifications, and collateral in accordance with LAFCU lending procedures and policies.
• Responsible for accurate documentation and balancing on a daily basis.
• Opens and closes branch as required.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Under Michigan law, a person with a disability needing accommodation for this position must notify the employer in writing within 182 days after the need is known or reasonably should have been known that an accommodation was needed.

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED); two years' experience in member/customer service including, but not limited to sales/cross sales, consumer lending practices and procedures including interviewing applicants, document preparation, credit report evaluation for open end and closed end lending; demonstrated compliance knowledge, including, but not limited to Reg B, Reg E, Reg CC, US Patriot Act/OFAC including Bank Secrecy, Financial Privacy and Truth in Savings, Reg Z, and ECOA; working experience with 10-key calculator and PC; or equivalent combination of education and experience.

LANGUAGE SKILLS

Ability to read and interpret documents such as operating instructions, and procedure manuals.

Ability to write simple reports and correspondence. Ability to speak effectively to members or employees of organization.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

OTHER SKILLS AND ABILITIES