Company thyssenkrupp is an international industrial and technology company employing around 100,000 people. Across 48 countries it generated sales of 38 billion in fiscal 2022/2023. Backed by extensive technological know-how, the businesses develop cost-effective and resource-friendly solutions to the challenges of the future, mainly in the fields of climate protection, the energy transition, digital transformation in the industry and mobility of the future. Under the thyssenkrupp umbrella brand the company creates long-term value with innovative products, technologies and services and contributes to a better life for future generations. Your responsibilities The Internal Quality Manger leads and directs Internal Quality Management for ThyssenKrupp Bilstein of America (TKBIL). This position is responsible for driving sustainable excellence in quality during the production cycle by providing technical leadership through quality discipline, driving adherence to systems and maintaining an intense customer focus. Follows-up on and provides information to the Customer Quality Department for corrective action and coordination of all customer related quality issues. Essential Duties and Responsibilities: Maintains a safe working environment by complying with all safety and environmental policies in the workplace. Advocates for and promotes a safe work environment by reporting Near Misses and/or other safety and environmental hazards, wearing all required PPE and encouraging others to do the same. Oversees and provides leadership to the Quality Department. Ensures all products manufactured by Bilstein are in accordance with the TKBIL quality programs and requirements as well as the quality/reliability standards of our customer's specifications and expectations. Trains and develops all personnel in root cause analysis of quality issues and development of long-term cost effective solutions as well as a 'preventative' mind set to anticipate future occurrences. Develops, implements and maintains an environment of continuous improvement and adherence to Bilsteins' quality system. Prepares, manages and controls a department budget that meets or exceeds Company goals and objectives. Tracks and maintains quality related costs. Implements, monitors and maintains quality Best in Class operating systems and initiatives. Manages and coordinates tasks of Quality Technicians and Internal Quality Engineers. Responsible for assisting in investigations and responses to customer complaints. Manages customer quality rejects and returned materials and the performance of root cause analysis and corrective actions. Assigns corrective actions to appropriate person for follow-up. Reports quality systems results and metrics. Oversees process capability studies and assists in quality audits. Expected to perform management tasks of organizing, motivating, communicating and measuring department personnel activity. Facilitates continuous improvement activities aimed at reducing cost of poor quality and improving overall process capability. Manages quality inspection process and procedures. Manages quality documentation Defines, enhances and improves Plant Quality Management System. Performs situation task force management. Performs all other duties and responsibilities as assigned. Your profile Qualifications & Experience: Extensive experience in quality control/quality assurance within the automotive industry with knowledge of TS16949 standards. Demonstrated experience leading and motivating teams in situations associated with high volumes of work and/or customer demands. This would include providing direction, coaching, and effective feedback to team members. Knowledge and experience in the implementation and maintenance of a Quality Management System. Thorough understanding of the elements of the Quality Management Systems and ISO 9001 requirements and t