Social Services Rule Specialist III

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Social Services Rule Specialist III

Salary

$56,028.00 - $75,000.00 Annually

Location

Denver Metro, CO

Job Type

Full Time

Job Number

IHA 05401 05/20/2024

Department

Colorado Department of Human Services

Division

OES (Office of Economic Security)

Opening Date

05/20/2024

Closing Date

6/5/2024 11:59 PM Mountain

FLSA

Determined by Position

Type of Announcement

This position is open only to Colorado state residents.

Primary Physical Work Address

1575 Sherman Street Denver, CO 80203

FLSA Status

Exempt; position is not eligible for overtime compensation.

Department Contact Information

Amber.Holcomb@state.co.us

How To Apply

Please submit an online application for this position at https://www.governmentjobs.com/careers/colorado. Reach out to the Department Contact to apply using a paper application, including any supplemental questions. Failure to submit a complete and timely application may result in the rejection of your application. Applicants are responsible for ensuring that application materials are received by the appropriate Human Resources office before the closing date and time listed.

• Description

• Benefits

• Questions

Department Information

This position is open to current Colorado residents only.

Please note: This recruitment may be used to fill multiple vacancies.

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CDHSCareers

Most State of Colorado employees are eligible for a great benefit package! Please see the Supplemental Information section below for details!

Description of Job

Please Note: This position has hybrid work arrangements. Employees are expected to report to the work site at least 2 days a week. These arrangements are subject to change.

About this Unit:

The Division of Economic and Workforce Support is responsible for the ongoing implementation of an array of Adult Financial Assistance Programs (Old Age Pension, State Burial Assistance, Aid to the Needy Disabled, Home Care Allowance, and Colorado Supplement), the Colorado Works Program, and other workforce development services. Adult Financial Assistance programs provide a safety net for elderly and disabled indigent adults. Colorado Works is the State’s Temporary Assistance for Needy Families (TANF) Program; it is designed to assist participants to terminate their dependence on government benefits by promoting job preparation, work and marriage, and to develop strategies and policies that focus on ensuring that participants are in work activities as soon as possible. The Colorado Works program, in its design, also promotes investment into capacity building and prevention work to strengthen families and provides for positive youth development and healthy relationships.

The programs operate in all counties in Colorado and are administered locally by the county departments of human/social services. The Division supervises county departments of human/social services in the administration of these programs and is responsible for assuring that all counties comply with the terms of their county policies and all federal and State statutes and regulations. Public-Private Partnership staff write State-level policies and rules; train county staff on policies, procedures, and effective case management skills; provide technical assistance to counties on automated systems issues; work with the General Assembly on legislative and fiscal initiatives affecting programs operation; report to the federal government federal programs; monitor county performance and allocate funds to the counties for their use in implementing the program. The Division is the primary link between the county departments of human/social services and the federal government on issues regarding welfare reform and disabled individuals receiving Social Security Insurance (SSI). The Division also works closely with other Divisions and Offices within the Department, other State agencies, the General Assembly, the Governor’s Office, and client advocacy organizations in the implementation of welfare reform.

About this Position:

This position exists to ensure the services necessary for efficiently administering benefits and services delivered by county departments of social/human services in the Adult Financial and Colorado Works programs. This position provides State support, including technical assistance, support, program and policy information and clarification, and general program assistance to county staff responsible for administration, issuance, and claims collection of Adult Financial and Colorado Works benefits and services. The position works with the Colorado Benefits Management System (CBMS), assisting with requesting CBMS modifications to ensure accurate policy interpretation, efficient operations, and accurate reporting. In addition, the position assists with reviewing county Adult Financial and Colorado Works programs operations. This position exists to provide more efficient and cost-effective ways to serve families in need.

Summary of Job Duties:

Policy and Rule Research and Development

• Responsible for interpretation, analysis, updates and development and maintenance of the Colorado Works and Adult Financial program rules (9 CCR 2503-6 and 9 CCR 2503-5, respectively), federal regulations, and state statute, in order to comply with state and federal requirements, as well as make programmatic improvements.

• Facilitates workgroups to obtain county department feedback to build processes to implement new rule changes. Creates presentations to inform stakeholders of rule changes or current rule interpretation.

• Presents rule change proposals to various audiences, including county departments, advocacy groups, State Board of Human Services, the general public, and partner agencies to obtain feedback as a part of the rulemaking process.

Systems Support

• Serves as the policy lead on CBMS project builds to ensure CBMS aligns with Colorado Works and Adult Financial rules.

• Identifies discrepancies between system logic and regulations, and identifies resolutions.

• Reviews Help Desk Tickets submitted by county departments.

• Collaborates with the Staff Development Division to create county trainings for new and existing CBMS builds.

County Support:

• Collaborates with county departments to provide technical assistance, troubleshoot cases, and provide individualized consultations.

• Supports improvements in productivity, timeliness, and accuracy through knowledge of programs and development of streamlined processes and workflows.

• Communicates with counties concerning policy interpretation and potential changes through workgroups and county forums.

Monitoring:

• Evaluates, monitors, and participates in efforts to improve timely processing and program effectiveness. Applies State and Federal guidelines to county business processes for compliance and efficacy.

• Participates in the review of case files, performance reports, statewide reports, and county policies.

• Other duties as assigned

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

Important Note: Please review your application to ensure completion. For the most equitable applicant experience, CDHS' hiring teams consider only the contents of your application to determine meeting minimum qualifications and for the comparative analysis process. Experience is calculated on a full-time equivalency basis, therefore, it is important to accurately notate the hours you averaged per experience section entry. Volunteer work or related type of experience may be used to meet the qualifications, but must be clearly documented. It is paramount that in the experience portion of the application, the applicant describes the extent to which they possess the education, experience, competencies and background as they relate to the duties outlined in the job announcement.

MINIMUM QUALIFICATIONS:

Option 1 - Experience:

• Six (6) years of relevant experience in an occupation related to the work assigned to this position

• Please note: This experience must be clearly documented on your application and the supplemental questions must be answered.

OR

Option 2 - Education and Experience:

• Bachelor's degree from an accredited institution.

• AND Two years of professional experience related to the work assigned to this position

Substitutions:

• Additional appropriate education will substitute for the required experience on a year-for-year basis.

• Additional appropriate experience will substitute for the degree requirement on a year-for-year basis.

Preferred Qualifications:

• Excellent public speaking abilities

• Proficient in written and verbal communication

• Strong analytical and research skills

• Self-starter with a proactive approach

• Background in social services or public assistance programs

• Customer service expertise with adaptability to diverse audiences

• Proven track record in establishing and nurturing business relationships

• Familiarity with the Colorado Benefits Management System

• Proficiency in navigating and utilizing various databases and systems for research and record-keeping

Conditions of Employment:

• Travel required for site visits to the various counties statewide on a quarterly basis

• Standard Background – Name check, TRAILS, CMS and JBITS

• Former State employees who were disciplinarily terminated or resigned in lieu of termination must disclose the information on the application and provide an explanation why the prior termination or resignation should not disqualify the applicant from the current position. Absent extraordinary circumstances, prior disciplinary termination or resignation in lieu of termination will disqualify the applicant from future State employment with CDHS.

  APPEAL RIGHTS:

  If you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director.

  An appeal or review must be submitted on the official appeal form, signed by you or your representative. This form must be delivered to the State Personnel Board by email (dpa_state.personnelboard@state.co.us), postmarked in US Mail or hand delivered (1525 Sherman Street, 4th Floor, Denver CO 80203), or faxed (303.866.5038) within ten (10) calendar days from your receipt of notice or acknowledgement of the department’s action.

  For more information about the appeals process, the official appeal form, and how to deliver it to the State Personnel Board; go to spb.colorado.gov; contact the State Personnel Board for assistance at (303) 866-3300; or refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov under Rules.

A standard appeal form is available at:www.colorado.gov/spb. If you appeal, your appeal must be submitted in writing on the official appeal form, signed by you or your representative, and received at the following address within 10 days of your receipt of notice or knowledge of the action: Colorado State Personnel Board/State Personnel Director, Attn: Appeals Processing, 1525 Sherman Street, 4th Floor, Denver, CO 80203. Fax: 303-866-5038. Phone: 303-866-3300. The ten-day deadline and these appeal procedures also apply to all charges of discrimination.

Supplemental Information

How to Apply (https://cdhs.colorado.gov/information-for-job-applicants#how-to-apply)

The Assessment Process

For additional recruiting questions, please contact Amber.Holcomb@state.co (Maria.Ramos-Robinson@state.co) .us

About Us:

If your goal is to build a career that makes a difference, consider joining the dedicated people of the Colorado Department of Human Services (https://www.colorado.gov/cdhs) (CDHS). Our professionals strive to design and deliver high quality human and health services that improve the safety, independence, and well-being of the people of Colorado. In addition to a great location and rewarding and meaningful work, we offer:

• Strong, secure, yet flexible retirement benefits including a PERA Defined Benefit Plan or PERA Defined Contribution Plan www.copera.org plus 401(k) and 457 plans

• Medical and dental health plans

• Employer supplemented Health Savings Account

• Paid life insurance

• Short- and long-term disability coverage

• 11 paid holidays per year plus vacation and sick leave

• BenefitHub state employee discount program

• Employee Wellness program MotivateMe

• Excellent work-life programs, such as flexible schedules, training and more

• Remote work arrangements for eligible positions

  *Some positions may qualify for the Public Service Loan Forgiveness Program. For more

  information, go to https://www.colorado.gov/pacific/dhr/student-loan-forgiveness-programs .

  Our Values:

  We believe in a people-first approach: To serve the people of Colorado, we develop a culture and work environment that creates an energized, inspired, and healthy team capable of giving their best to Coloradans.

  Balance creates quality of life: We want our team to be resilient through a supportive workplace that values flexibility, health and wellness, and employee engagement.

  We hold ourselves accountable: We take responsibility through our actions, programs, and results for the state of health and human services in Colorado.

  Transparency matters: We are open and honest with employees, our partners, the Coloradans we serve, and the public.

  We are ethical: We abide by what is best for those we serve by doing what is right, not what is easy.

  Collaboration helps us rise together: We work together with all partners, employees, and clients to achieve the best outcomes for Coloradans.

  We are committed to increasing the diversity of our staff and providing culturally responsive programs and services. Therefore, we encourage responses from people of diverse backgrounds and abilities.

  ADAA Accommodations: CDHS is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator, Nancy Schmelzer, at cdhs_ada@state.co.us or call 1-800-929-0791.

  THE STATE OF COLORADO IS AN EQUAL OPPORTUNITY EMPLOYER

The State of Colorado offers permanent employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: www.colorado.gov/pacific/dhr/benefits

Please note that each agency's contact information is different; therefore, we encourage all applicants to view the full, official job announcement which includes contact information and class title. Select the job you wish to view, then click on the "Print" icon.

01

Your legal name is used in the hiring process for background checks. Did you use your full legal name in your application?

• Yes

• No

  02

  The bottom of this job announcement provides links to additional information on how to apply, the assessment process, toll free applicant technical support, and about how the State of Colorado is an equal opportunity employer. Please acknowledge below that you have read the information provided in these links.

• This information is available to me and I have read this information.

• I am unable to access the links with this information on the job posting. (If you select this option, please contact the recruiter, whose information is listed on this announcement, so that they can send this information directly to you.)

  03

  Former State employees who were disciplinarily terminated or resigned in lieu of termination must disclose the information on the application. In the space below, please provide an explanation as to why the prior termination or resignation should NOT disqualify your application from the current position.

  04

  If you are a current or former State of Colorado employee, please list your employee number (starts with 997...). Failure to provide this requested information may render your application incomplete, and you may no longer be considered for the position.

  05

  Please explain why you are interested in this role and how your skillset and/or past experience makes you a good fit for this role.

  06

  What is your personal philosophy on Equity, Diversity, and Inclusion? What has shaped this philosophy?

  07

  Detail your involvement with public assistance programs. How have you contributed to these initiatives and what outcomes have you achieved? Please include your usage experience with Colorado Benefits Management System (CBMS).

  08

  Reflect on a time when you had to interpret state regulations or investigate and solve another complex issue. What steps did you take to research the problem and reach a resolution?

  09

  Have you ever led or facilitated work groups? If so, could you provide an example of your facilitation skills and the impact of your leadership?

  Required Question

Agency

State of Colorado

Address

See the full announcement by clicking

the "Printer" icon located above the job title

Location varies by announcement, Colorado, --

Website

https://careers.colorado.gov/

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