The Consumer Servicing Communications team is in search of a dynamic communicator to champion customer centric communications.

As a Consumer Bank Marketing-Product & Servicing Communications, Sr Associate within our Consumer Product & Servicing team, you will be responsible for developing, executing, and managing product servicing campaigns. You will work to elevate every touch point, deepening our relationship with our customers. You will manage end-to-end customer communications, write in alignment with our Voice of Chase guidelines, and ensure flawless execution of campaigns. You will also be required to manage the operational demands of large, complex recurring programs.

We are on the path of continually evolving our Consumer Product & Servicing communications, with a goal of making these touchpoints not only fulfill our legal/regulatory obligation, but also use them as an opportunity to demonstrate our customer obsession and deepen relationships.

The Marketing Strategy Associate Senior is responsible for developing, executing, and managing product servicing campaigns to support key Consumer Product initiatives that champion our banking leadership pillars of being the bank for all, easiest to do business with and trusted in our communities. The Marketing Strategy Associate Senior is a multi-dimensional team-player, who is comfortable managing end-to-end customer communications, as they are supporting operational team functions. This person should be able to adapt so that they write in alignment with our Voice of Chase guidelines, manage approvals from colleagues at all levels, execute flawlessly and is eager to improve required operational functions within the team.

Job Responsibilities:

• Oversee the management of the Cross LOB deposit statement messaging channel which includes: managing the intake and scheduling of monthly statement messages, partnering with LOB partners, Technology and List partners on the monthly execution of messages

• Develop superior-quality customer communications on behalf of a large-scale, customer-obsessed organization

• End to end campaign management and execution in support of the Consumer Deposit Product pillar, including: writing, editing and managing a wide-range of product servicing and regulatory customer communications, while juggling tight timelines and shifting demands

• Collaborate with cross-functional teams to define the best communication strategies, messages and tactics based on the specific impact of each project, including: Product subject matter experts, Legal & Compliance, Audience Targeting and internal and external Print/Production/Fulfillment Agencies

• Ensure strong focus on delivering exceptional customer experience overall, while also ensuring all the details of the experience are flawlessly executed

• Manage campaigns following required processes using business-approved tools to ensure content and execution for tactics is properly documented, approved, on time, within budget and complies with all Audit and Controls requirements

• Managing the operational demands of large, complex recurring programs at least 25% of the time

Required Qualifications, Capabilities and Skills :

• Customer-obsessed professional with strategic communication as their core skillset, who will work to elevate every touch point so that it is another opportunity for us deepen our relationship with our customers

• Superior writing, editing and messaging skills, with a knack for simplifying complex topics into customer-centric messages

• High energy, solutions-oriented individual with the ability to manage multiple initiatives simultaneously, working well under pressure with tight deadlines

• Ability to think strategically, but willingness to \"roll up your sleeves\" and manage the details of marketing project execution

• Strong relationship development and negotiating skills; able to earn respect and trust among internal and external business partners and team members

• Team player with a positive, can-do attitude; must be comfortable with continuously changing opportunities and priorities

• Must be comfortable occasionally working outside of traditional business hours

Preferred Qualifications, Capabilities and Skills :

• 4-year college degree in Journalism, Communications or Marketing Communications is preferred

• Should have at least 3 years of professional experience that demonstrates an ability to write well and manage projects/campaigns

• Specific experience in financial services and/or agency-side experience is a plus

• Experience working in a fast-paced environment, with strong skills in multi-tasking and prioritization

• Copywriting/editing experience

• Strong interpersonal, presentation and written/oral communication skills

• Team player with a positive, can-do attitude; must be comfortable with continuously changing opportunities and priorities

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans