Baxter Field Service Technician-New England in Cambridge, Massachusetts

About Baxter

Every day, millions of patients and caregivers rely on Baxter’s leading portfolio of critical care, nutrition, renal, hospital and surgical products. For more than 85 years, we’ve been operating at the critical intersection where innovations that save and sustain lives meet the healthcare providers that make it happen. With products, technologies and therapies available in more than 100 countries, Baxter’s employees worldwide are now building upon the company’s rich heritage of medical breakthroughs to advance the next generation of transformative healthcare innovations. To learn more, visit and follow us on Twitter , LinkedIn and Facebook .

Summary: The Field Service Technician Reports to the Manager of Operations and is part of the Global Services organization. Global Services strives to deliver an unsurpassed value driven experience that makes Baxter an essential service solutions provider for our customers. Every day we are focused on providing quality service that enable our customers to focus on what matters; patient care. Baxter is well positioned to be the best service provider for our customers due to the depth of our product knowledge, years of service expertise, commitment to product serviceability and continued focus on operational excellence.

This position will travel to area hospitals and clinics and provide technical instrumentation service. The Field Service Technician installs, checks out, operates, maintains, repairs, and modifies equipment, provides guidance and training to customer personnel in establishing operation, maintenance, and inspection procedures and techniques, and analyzes equipment failures to determine cause and recommends corrective action.

Essential Duties and Responsibilities:

  • Advises and assists in effecting design changes to improve equipment efficiency and/or reduce cost of operation. Devises and implements preventive maintenance programs and keeps performance and maintenance records on equipment.

  • Participates in installation planning phase.

  • Adheres to all environmental, health and safety SOPs, equipment, policies and procedures.

  • Provide dialysis/apheresis instrumentation installation.

  • Completes installations and repair services within time requirements established by service management.

  • Provide contract preventative maintenance in accordance with published procedures.

  • Successfully completes instrumentation training at Baxter training facility.

  • Provide on-site clinical instrumentation in-service.

  • Schedules service calls with customers in accordance with current procedures published by national and regional management.

  • Provides installation and repair service within time requirements established by service management.

  • Performs other duties as required.

  • Associate’s degree or equivalent in a related field.

  • Minimum of 2-5 year of relevant experience.

  • Excellent communication ability required.

  • Basic addition, subtraction, multiplication, division, and fractions are required.

  • Ability to exercise independent judgment and draw accurate conclusions based on available information.

  • Some overnight travel will be required.

    A Career That Matters Baxter’s employees are united in a mission to save and sustain lives. We are passionate about applying scientific innovation to meet the needs of the millions of people worldwide who depend on our medically necessary therapies and technologies. We focus on increasing access to healthcare, innovating in crucial areas of unmet need, and pursuing creative collaborations that bring our mission to life for patients every day.

    Equal Employment Opportunity

    Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

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    Reasonable Accommodations Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please send an e-mail to and let us know the nature of your request along with your contact information.

Job: *Technical Services

Organization: *Global Services - Americas Field Service

Title: Field Service Technician-New England

Location: Massachusetts-Cambridge

Requisition ID: 1900009D