We help the world run better

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

PURPOSE AND OBJECTIVES

The Support Experience Process & Innovation Office (SEPIO) envisions and empowers a word-class support experience through a unique ability to build bridges, work across the customer lifecycle, and deliver innovative processes, solutions, and analytics. We are a unit of about 60 colleagues, within Product, Data & Technology (PDT) under Corporate Processes & Information Technology (CPIT), in the OCEO board area. We are looking for a value and success management consultant focusing on customer support and cloud operations.

EXPECTATIONS AND TASKS

• Value and Success Management is about making the tangible benefits transparent that are coming with process and tool / application innovations driven by the SEPIO organization.

• The role includes the creation of success and value stories based on all possible assets in close cooperation with colleagues from business analytics and process mining.

• Creation of demos and presentations that bring across in a compelling and easy to understand way the results that have been achieved by innovation projects in customer support and cloud operations. This includes power point presentations, click-through or Figma demos, UI / UX design elements, mock-ups of UIs to convey what the UX might be like for a new experience, Icons, graphics, layouts etc.

• The creation of value stories and other assets is done with the help of latest AI based technology like e.g. ChatGPT. The value stories cover the complete range of assets.

• The role includes as well, to deal with all types of publishing requests with regards to the SAP Support Portal and other SAP websites. This includes the quality control of articles to be published, ensuring that UX and UI guidelines are followed and the cooperation with technical colleagues who upload respective articles to the customer facing SAP websites.

• Supporting the SEPIO leadership team with all types of organizational and administrative tasks, from meeting / event organization via controlling and budgetary topics to keeping minutes and communicating results.

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

Required skills

• Hands-on experience in the area of Customer Support and / or Cloud Operations and / or Mission Critical Support and / or Customer Interaction Center.

• Strong communication skills, very good written and verbal English skills.

• Creative personality, open for new approaches

• Ability to collaborate across geographical, organizational, and cultural boundaries.

• Strong drive for innovative results

Preferred skills

• Good knowledge of demo tools like Figma, click-through video creation etc.

• Understanding and usage of Large Language Models, e.g. ChatGPT

• Project management and business process management experience.

• Group facilitation skills and communication skills

We build breakthroughs together

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

We win with inclusion

SAPs culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy (https://one.int.sap/me@sap/jobs_at_sap#17498858-1050-415e-8d82-21f91655666b_96fc) . Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 392086 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.