Within Citi’s Information Security community the GIAM Global Process Owner (GPO) for Operations Marketplace Solutions Team is a global team of request process automation analysts.

The team owns and operates the backbone GIAM infrastructure – Citi Marketplace (CMP) -- Citi’s standard online request management solution suite and acts as the point of coordination for other associated technology tools. It provides governance and control on ID provisioning request management including fully automated workflows.

The team’s core function is to create, maintain and enhance GIAM’s CMP product offering to support the core Service Delivery operation. It also initiates, executes or supports global programs that improve the GIAM workflow management productivity and enhance client interaction.

It contributes to various integration and standardization efforts; supports existing and future business requirements while ensuring compliance to corporate policies and standards.

Candidates must be highly motivated, customer focused, prepared to be flexible within the wider ISA service team and capable of working under pressure during peak periods.

Strong technical and general IT background with interest in code development leads to success.

What you will do:

• Understanding end-to-end Citi processes, policies, regulations, and governance. Initiates process changes and improvements.

• Create and maintain Citi Marketplace (CMP) products in different tools, systems based on properly authorized requests, or Quality Assurance instruction.

• Provide customer and systemic support regarding GIAM’s CMP products and tools via phone, e-mail or incident management systems.

• Act as a partner to application development and technology teams to successfully develop collaborated information security workflow solutions.

• Ensure all access control activity and administration is strictly applied according to corporate policy instructions.

• Keep contact with external security administration/developer teams.

• Participate in work related projects (automation, consolidation…etc.).

• Assist in training the new colleagues within the team.

• Working with senior team members on the team to develop reports, project charters, project plans, and diagrams of overall continuous improvement activities including accomplishments, participation, projected activities, and anticipated needs.

• Submit for manager approval appropriate information security solutions compliant with security policy by leveraging knowledge of applicable technical platforms and business processes.

• Keep procedures up to date and adhere to them.

• Lead minor or medium level process improvement meetings in fast paced environment communicating complex security topics and Global Identity and Access Management processes effectively at all levels of the organization.

• Establish relationships with Service Delivery teams to enforce and influence standards.

• Identify interdependencies between sites and/or processes and work closely with peers to introduce these.

Your profile:

• Bachelor's degree or higher desired or the candidate should have proven equivalent work experience.

• At least 3 years’ Service Center experience is required.

• Excellent verbal and written communication skills in English.

• Enhanced knowledge of Microsoft Office products, i.e. Word, Excel, Outlook.

• Understanding of web service methods, stored procedure creation and operation is an advantage.

• General knowledge of HTML, XML, Network protocols and DBA i.e. Microsoft SQL, Oracle, etc. is preferable.

• Strong interpersonal, negotiation, relationship development and prioritization skills.

• Analytical and detail oriented.

• Experience of defining, documenting and validating process requirements.

• SDLC and testing experience is an advantage..

• Programmer’s mindset.

What we can offer you:

By joining Citi Hungary, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive compensation package and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well:

• Cafeteria Program

• Home Office Allowance (for colleagues working in hybrid work models)

• Paid Parental Leave Program (maternity and paternity leave)

• Private Medical Care Program and onsite medical rooms at our offices

• Pension Plan Contribution to voluntary pension fund

• Group Life Insurance

• Employee Assistance Program

• Access to a wide variety of learning and development programs, online course libraries and upskilling platforms, such as Udemy and Degreed

• Flexible work arrangements to support you in managing work - life balance

• Career progression opportunities across geographies and business lines

• Socially active employee communities with diverse networking opportunities

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

Job Family Group:

Technology

Job Family:

Information Security

Time Type:

Full time

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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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Citi is an equal opportunity and affirmative action employer.

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