Why customer service at Stryker?

Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need. Stryker is also consistently listed as a ‘Best Place to Work’ and offers great benefits and perks – like tuition reimbursement and a wellbeing program! (*Benefits vary by country)

As a Senior Technical Services Specialist , you'll be responsible for ensuring both the quality checking of new products and the repair of items that have failed in the customer environment. You'll also promote service agreements after warranty periods have expired and perform contracted periodic maintenances. Your role involves troubleshooting, maintaining, calibrating (if needed), and overseeing the overall status of Stryker equipment by ensuring the 'gold standard' in all aspects of Stryker Services.

What you will do:

• Diagnose and troubleshoot faults in company products

• Perform service and repairs on company products to meet required standards

• Investigate and evaluate faulty items, providing repair quotes as needed. Ensure that all repairs comply with IEC quality standards and compile technical reports

• Conduct testing of company products and provide comprehensive test and service reports

• Perform upgrades on company devices as necessary

• Conduct periodic maintenance visits and calibrations on company devices as required

• Inform supervisor of critical spare parts inventory levels to meet warranty downtime obligations

• Liaise with internal and external customers, provide backup equipment, and adhere to deadlines. Maintain an effective job card system and provide customer feedback as necessary

• Develop relationships with key stakeholders influencing the decision to purchase Customer Support products and services, as well as with existing/potential customers to enhance and sustain relations

• Assist service partners/dealers and team members in troubleshooting company products

• Ensure all relevant repair/service information is accurately entered into the database or its replacement

• Ensure that any customer complaints received by the service department are handled in accordance with company quality system guidelines

What You Need:

• Degree in Biomedical Engineering or other related equivalent qualification

• Minimum 2-3 years experience in similar position

• Fluent and skilled in local language as well as English

• Excellent knowledge of Microsoft Office (Word, Excel, Power Point)

• Excellent computer skills

• Technical aptitude

• Ability to manage stress and conflicts

• Ability to bring tasks through to completion

• Ability to handle multiple tasks and projects

• Ability to manage time and projects

• Ability to prioritize work and keep detailed and confidential records

• Ability to communicate / present to large groups of people

• Strong interpersonal skills including written and oral communication

About Stryker

Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 130 million patients annually. More information is available at stryker.com. (http:)

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.