Job Information
CBRE Temporary Facilities Coordinator in Brussels, Belgium
Temporary Facilities Coordinator
Job ID
163507
Posted
25-Apr-2024
Service line
GWS Segment
Role type
Full-time
Areas of Interest
Facilities Management
Location(s)
Brussels - Brussels Hoofdstedelijk Gewest - Belgium
For our client Pfizer we're looking for a temporary facility coordinator.
This will be a position on interim with possibility to extend. This role requires to be on site and have good communication skills in English, Dutch/French.
The Facility Coordinator-CM is responsible for the delivery of the Workplace
Experience Program & Services across the Brussels site. The post holder will provide
colleague experience programs and community services to help deliver a world-class
office environment to Pfizer colleagues. The Community Manager – Facility
Coordinator will work within their team to collaboratively improve colleagues’
experience.
The CM is responsible for leading the delivery of the local Workplace Experience &
Customer Management services across the Brussels Site.
Working with the on-site FM team, lead and own the Pfizer end-user workplace
experience. This role will lead and own Customer Service and end user experience
agenda specialising in programs to enhance: Hospitality, Wellness and Customer
Experience. The main facets of these programs include: Workplace Operations, Front
of House, Audio-Visual & Meeting/Host support, Workplace Experience, and
Customer Engagement/Satisfaction.
The purpose of the role is to create a great employee experience through direct team
engagement, Ops Manuals, playbooks and cutting-edge customer experience
strategies, whilst working the with FM team to ensure collaboration with building
services and environment.
The post holder is required to work closely with the operational team in ensuring
business objectives and best in-class service delivery are achieved. In this role the
individual is empowered to act and liaise on behalf of the FM Team in discussions
with occupants and is accountable for delivery of the FM Team performance
objectives related to customer engagement and satisfaction.
Job tasks:
Compulsory job tasks, representing 100% of the base standard corresponding to 100% from the base salary
Has direct accountability to perform exactly the requirements of the job tasks established in the present Job Description
Has direct accountability over keeping in good order the material / non-material objects received in their care.
Act as the ‘Campus Liaison’ between Pfizer Global Workplace Solutions/CBRE, and the Pfizer end-users.
Ensure that all end-user & front of house services are operating as required. Suggest and implement improvements.
Build relationships with key client contacts, gather information such as future business requirements, changes to
current requirements and facilitate requests. Ensure daily communication is maintained with key stakeholders and
the wider community
Support Operational teams and provide daily contact with the Facilities Manager on
workplace/protocols/services/customer issues.
Work with the FM team to seek business collaboration opportunities between end-users/leadership and Pfizer
GWS/CBRE.
Identify gaps in current practices associated with the workplace operation/experience and then work with all levels
of the account in establishing and executing a strategy
Link in with the FM to balance service and supply chain with a seamless customer experience
Contribute actively to Continuous Improvement across the site
Manage space and workstation allocation across the Pfizer Site within the guidelines set by the Pfizer GWS/CBRE
Facilities Management Team
Support the FM team to maintain and forecast headcount data via face-to-face meetings with BU stakeholders to
actively understand business pressures and goals. Assist stakeholders to establish and understand their space
requirements in line with Pfizer’s global standards
Assist with and implement Ad hoc projects that require BU engagement.
Attend meetings with the FM operational teams to share information, and Pfizer end users where required
Produce and submit regular qualitative/quantitative reports for inclusion in monthly client updates as defined by the
FM Manager
Coordinate and support any type of internal moves activities that are requested and feedback to the requester for the
progress.
Manage the Switchboard calls and support the receptionist team for the mailroom operational items, when is
required.
Provide campus welcoming and concierge approach to VIP’s and ad-hoc persons entering the campus
Manage visitor/delivery/staff access issues with the security team in accordance with Pfizer access policies.
Manage delivery/collection communication process with Pfizer end-users and suggest improvements
Respond to requests for support at the campus welcome points
Manage and coordinate mail / package deliveries in coming and out going
Managing concierge services (e.g., dry cleaning, taxi arrangements, parking lot reservation for visitors etc) for Pfizer
colleagues
Provide support to applicable meetings to manage basic services such as hospitality, set up and Technology
Act as a champion for the workplace/meeting room ‘Host’ system
Provide communications and training around the system to Pfizer colleagues
Ensure hospitality requests are met. Forecast meeting needs to FM team
Manage meeting set-up for applicable large-scale/VIP meetings
Understand and provide basic audio-visual support if needed
Ensure all meeting room support requests are managed by the FM team
Support meeting room utilisation studies and report to Facility team
Develop and innovate the Pfizer GWS Workplace Experience Program
Work with the FM team to develop Customer Experience enhancing programmes within the account and host workshops
on site to drive collaboration
Be an SME for Hospitality and Wellness Experience
?
Bring in expert knowledge from Hotel and Hospitality Sector
Responsible for managing communication and training related to the WE programme
Provide first inductions about all amenities, technologies, and tools available at the campus to employees. Encourage
their use to employees. Work with FM team to ensure QHSE induction is delivered to colleagues
Customer Engagement & Satisfaction
Performance indicators
Complete face to face quarterly or bi-annual customer satisfaction and facilities management surveys with key business
contacts, along with Campus updates and Q&A sessions
Assist FM team to develop and manage Campus communication strategies for Workplace and FM related information
Suggest & develop innovative engagement and communication processes
Ensure all feedback is discussed and actioned as appropriate with the FM team
Suggest, develop and implement client solutions that enhance colleague’s workplace experience.
Work with the FM team to develop service strategies that maximise efficiency and customer benefit
Manages, motivates, and develops reporting staff through effective induction, training and development and annual
appraisals.
Drives team members to work in a pro-active manner to anticipate client needs and demonstrate a 'can-do' attitude.
Reports all incidents, hazards, occupational illnesses, and emergencies to the FM team
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)
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