Job Family: Sales

Req ID: 417542

Hello go-getter!

We know that a business only thrives if our people are thriving. That’s why we always put our people first. Our global and diverse team would be happy to support you and challenge you to grow in many ways. Who knows where our joint journey will take you?

Siemens Global Business Services (GBS) is a Siemens Service Company that provides innovative digital solutions and customer-oriented business services. With more than 20 years of experience, Siemens GBS taps into its understanding of how organizations and businesses work to seamlessly integrate, digitalize and optimize business processes with a portfolio that covers end-to-end business needs.

You’ll make an impact by:

• As a Customer Calling and Lead Qualification Specialist, you will be responsible for initiating calls to potential customers, gathering information about their requirements, and determining their eligibility for our company's services. You will play a crucial role in qualifying leads, maintaining accurate documentation, and collaborating with the sales team to drive business growth.

• Review Assigned Calls: Begin the day by reviewing the list of calls assigned for the day.

• Initiate Customer Calls: Engage in conversations with customers to gather information about their requirements.

• Identify Appropriate Contacts: Determine if the person you are speaking with is the appropriate contact to discuss our company's services. If not, politely request the contact information of the relevant person.

• Explain Company Services: Clearly explain the services offered by our company, including loan or lease options.

• Assess Customer Eligibility: Evaluate the customer's eligibility based on specific criteria including company operation duration, income tax returns, guarantor requirements, credit reports, and funding parameters.

• Gather Decision-Maker Information: Once necessary information is gathered, ask for the contact person's name and number of the decision-maker.

• Qualify Leads: Based on gathered information, categorize leads as qualified or not qualified. Follow up with customers until they are ready to proceed if the qualification timeframe is more than a month.

• Provide Qualified Leads to Sales: Provide details of qualified potential leads to the relevant salesperson for further action.

• Document Calls and Lead Status: Maintain accurate documentation of all calls, customer information, and lead statuses.

• Update CRM System: Update the CRM system with relevant details and status of each call.

• Analyze Call Data: Analyze call data to generate reports on call volume, qualified leads, conversion rates, and other relevant metrics.

• Process Optimization: Continuously improve the calling process by identifying areas for optimization and implementing necessary changes.

• Attend Training Sessions: Attend regular training sessions or workshops to enhance product knowledge, communication skills, and sales techniques.

• Collaborate with Sales Team: Collaborate with the sales team, providing necessary support or information during the sales process.

• Stay Informed: Stay updated with industry trends, competitors' offerings, and changes in loan/lease policies or regulations.

• Maintain Professionalism: Maintain a professional and positive attitude during all customer interactions, ensuring a favorable impression of the company.

• Monitor Lead Progress: Monitor and track the progress of qualified leads through the sales pipeline, assisting with follow-up activities and addressing customer concerns as needed.

• Continuous Improvement: Learn from successes and failures, continuously striving to improve performance and achieve sales targets.

• Adhere to Company Policies: Adhere to company policies and guidelines throughout the entire calling and lead qualification process.

• Seek Feedback: Seek feedback from customers and colleagues to further refine and enhance the customer calling and lead qualification process.

You’ll win us over by:

• This position requires strong communication skills, attention to detail, and the ability to work effectively in a fast-paced environment. Successful candidates will demonstrate a proactive approach to problem-solving and a commitment to delivering exceptional customer service.

Create a better #TomorrowWithUs!

We value your unique identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us.

Protecting the environment, conserving our natural resources, fostering the health and performance of our people as well as safeguarding their working conditions are core to our social and business commitment at Siemens. They are an integral part of our Business Conduct Guidelines and our corporate strategy.

This role is based in Bangalore. But you’ll also get to visit other locations in India and globe, so you’ll need to go where this journey takes you. In return, you’ll get the chance to work with teams impacting entire cities, countries and the shape of things to come. We’re Siemens. A collection of over 379,000 minds building the future, one day at a time in over 200 countries.