Who we are

American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security.

Key Accountabilities

• Planning, developing and implementing strategy for staff training and development, establishing and maintaining appropriate systems for measuring necessary aspects of staff training and development.• Assessing relevant training needs for staff individuals and organization, in consultation with departmental heads, including assessment methods and measurement systems entailed. • Designing and implementing strategies TSRs Grade Improvement Training Program and design measurement method for the program. • Preparing and enhancing training materials in order to be abreast with current business requirement, market trending & contact center environment.• Monitoring, measuring and reporting on staff training and development plans and achievements within agreed formats and timescales. • Conducting periodic reviews of training materials and modules to monitor interactions analyze campaign and TSR statistics and provide feedback and recommendations. • Working closely with Outsourced Service Provider (OSP) to ensure Telemarketers/Supervisors acquire the Agent or Broker Licenses in the appropriate timeline (both getting new license or renew the license in the following years. • Managing and developing direct reporting staff and to liaise and all other parties concerned in resolving issues.• Working closely with Direct Marketing Team and OSP to organize all kind of activities to motivate Telemarketing team and maximize sales results including, daily, weekly, monthly activities and not limited to trip incentives.

We are an Equal Opportunity Employer

American International Group, Inc., its subsidiaries and affiliates are committed to be an Equal Opportunity Employer and its policies and procedures reflect this commitment. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories such as sexual orientation. At AIG, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

To learn more please visit: https://www.aig.com/about-us/diversity-equity-and-inclusion

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please send an email to candidatecare@aig.com . Reasonable accommodations will be determined on a case-by-case basis.

Functional Area:

OP - Operations

Estimated Travel Percentage (%): No Travel

Relocation Provided: No

AIG Insurance (Thailand) Public Company Limited (Thailand)

At AIG, helping people discover new potential is our purpose. As a global risk leader, we do this for our clients every day. Through our deep expertise in their industries and our innovative solutions that help them smartly manage risk, we enable their growth in ways they never thought possible.

But we also do the same thing for our employees, because we know our people are our greatest strength-the source of every insight, every idea and every innovation. When we're working as one team to do what's right for our colleagues and our communities, we can achieve excellence together. We encourage colleagues to give back to the causes they care most about, supporting these efforts through our Volunteer Time Off and Matching Grants Programs.

Join our Talent Network (http://www.aig.com/careers/life-at-aig/join-the-talent-network) . Additional information about AIG can be found at www.aig.com | YouTube (http://www.youtube.com/aig) | Twitter (http://www.twitter.com/AIGInsurance) | LinkedIn (http://www.linkedin.com/company/aig) .