MEMBER SERVICES REPRESENTATIVE (OVERNIGHT)

Front Desk Associate

Part Time or Full Time, Hourly

Job Family:

Club Staff

Reports to:

Managing Partner / Assistant General Manager

Looking for a member services representative who is responsible for providing exceptional customer service to our club members and staff for the overnight shift at Crunch Fitness - Undefeated Tribe.

With over 30 years of combined successes in over a half dozen industries, our two founders guide the company with the vision of being the best place to work and work out. In this tribe, we: Work hard, Have fun, and Make history.

Our legacy began in a modest New York City basement in 1989 as a welcoming place for a diverse group of people to get fit. Today, were rapidly expanding to over 50 locations across several states in the country.

Position Overview

The Member Services Representative creates a warm, kind, and hospitable environment for team members and members alike, are passionate about fitness and excited about serving others, and help to deliver our purpose to enrich the lives of others through the power of well-being.

Responsibilities

Greets all members and guests with a smile and enthusiasm, including consistently demonstrating the dials of member engagement as part of the Crunch SLA process

Assists with membership, retail and tanning product sales

Promotes membership privileges including tanning, group fitness, small group training and childcare

Delivers on new member enrollment expectations, including guest conversion, Peaks %, ACH %, and CrunchOneKickoff standards

Checks in all members and guests in accordance with company procedures, to include resolving any member check-in with an alert

Answers phones in a courteous, helpful, professional manner

Communicates special events to members and guests

Facilitates all member requests or forwards to a manager

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