POSITION OVERVIEW: Provide prompt, courteous, efficient, and accurate service while handling customer banking matters in support of First Western Bank & Trust s sales and service objectives while adhering to the bank s culture of customer service excellence; establish and develop relationships with new consumer and business bank customers. ESSENTIAL JOB FUNCTIONS, DUTIES AND RESPONSIBILITIES: - Provide excellent customer service by greeting customers in person or on the phone in a timely, courteous, and professional manner - Maintain responsibility for cash drawer and follow proper balancing procedures - Handle a wide variety of customer banking matters accurately and efficiently; includes cashing checks; making checking and savings account deposits and withdrawals; processing credit card, loan and ACH payments; calculating loan payoffs; redeeming savings bonds; processing coin and currency orders; ordering new and issuing temporary checks; selling and issuing gift cards and travel cards; and wire transfers - Assist customers with debit card maintenance and account maintenance; includes name changes, address changes, deposit product changes, CD renewals, and signer changes for business accounts - Deepen and enrich current consumer and business customer relationships through identifying needs, providing the best bank products and services to meet customer s financial needs, and using cross-sell and referral opportunities - Establish and develop solid relationships with new consumer and business customers through identifying needs, providing the best bank products and services for customer s financial needs, and using cross-sell and referral opportunities - Open and manage consumer accounts including Individual Retirement Accounts; Health Savings Accounts; checking, savings, money market, certificates of deposit, and safe deposit accounts - Open and manage business accounts including checking, savings, money market, certificates of deposit, and safe deposit accounts